Landscape Account Manager

Akehurst Landscape Service, Inc.; Pikesville (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary with commision

Profit sharing

Medical, dental, vision

Life insurance

Flexible work-life balance

Company vehicle

Job summary

Akehurst Landscape Service, Inc. in Maryland is seeking a Grounds Maintenance Account Manager to serve as the primary liaison between grounds maintenance and snow clients.

You will build long-term client relationships, drive service satisfaction, and oversee field operations with a Field Supervisor to ensure quality and profitability. The role requires supervisory experience, strong customer service and leadership, and the ability to develop accurate estimates and pricing for new and existing

Qualifications

• 1 year minimum of supervisory experience in the landscape or service industry.
• 3 years of customer service, management and leadership experience within an organization.
• An Associate degree in a business related field or equivalent experience.
• Basic computer skills.

Responsibilities

• Build long-term relationships with clients to foster satisfaction and retention.
• Oversee field operations and supervise a Field Supervisor to ensure quality and profitability.
• Review resumes/applications for growth opportunities.
• Develop site enhancement ideas with pricing for clients and maintain gross margins.
• Generate referrals to the Business Developer.

Skills

Supervisory experience

Customer service

Leadership

Basic computer skills

Bilingual Spanish

MS Word/Excel

Education

Associate degree in business-related field

Job description

Overview

Akehurst Landscape Service, Inc. is a family-owned commercial landscape construction and management company headquartered in Maryland. Our mission is to provide opportunities for our people, take excellent care of our customers while being great stewards of our community and environment.

Description

Overview

Akehurst Landscape Service, Inc. is a family-owned commercial landscape construction and management company headquartered in Maryland. Our mission is to provide opportunities for our people, take excellent care of our customers while being great stewards of our community and environment.

What We Provide

Competitive salary range ($60,000-$90,000 base salary plus commission)

Profit share and commission based incentives.

Medical benefits with dental and vision.

Life insurance.

Flexible work/life balance.

A family atmosphere company culture.

Company provided vehicle.

Responsibilities

The Grounds Maintenance Account Manager is the primary contact between the grounds maintenance and snow clients and the company. You will be responsible for building long-term relationships that foster satisfaction, retention, and ancillary sales. In addition, you will also oversee field operations and supervise a Field Supervisor who will work with the crews to deliver quality and profitability.

We are currently reviewing resumes / applications for future growth and opportunities.

Client Satisfaction

Develop and maintain a long-term relationship with clients.

Performance of site walkthrough with the customers to ensure quality and that service expectations are met.

Facilitate and resolve any client concerns to ensure customer satisfaction and the renewal of the project for upcoming seasons.

Sales

A proactive approach to create site enhancement ideas with pricing to your clients.

Develop accurate estimates for new and existing clients while maintaining acceptable gross margins that support the branch’s financial goals.

Generating referrals from existing clients and passing them on to the Business Developer.

Operations

Assisting in overall leadership of the branch as a role model and coach.

Coordinating with the Branch’s Operations Manager to ensure client information is updated, client needs are met, and the management of your portfolio’s financial goals.

Assisting with your Field Supervisor the management of staffing in regard to hiring, coaching and scheduling.

Qualifications

1 year minimum of supervisory experience in the landscape or service industry.

A minimum of 3 years of customer service, management, and leadership experience within an organization.

An Associates degree in a business related field or equivalent experience.

Basic computer skills.

Requirements

Requirements:

Required Experience

• Computer skills Proficient in Microsoft word, Excel, and email management
• Must have 2 years previous experience managing multiple production crews in the landscape industry.
• Bi-lingual in Spanish and English is a plus
• College degree is a plus
• 3 years of strong customer service, sales and communication experience, or combined comparable experience.
• Sales skills - the ability to earn and ask for referrals and opportunities, estimate and format proposals, present, follow-up and close sales
• Time management and personal accountability
• Strong success drive and career advancement objectives
• Selling of landscape related services and or enhancements.

Required License Or Certification

• Valid Driver's license in good standing
• DOT Medical Card
• CLT (Certified Landscape Technician) is a plus
• CPH (Certified Professional Horticulturalist) is a plus
• CSP (Certified Snow Professional) is a plus
• ASM (Advanced Snow Manager) is a plus
• Maryland Certified Pesticide Applicator’s License or the ability to acquire within one year of employment.
• Maryland Professional Fertilizer Applicator’s License or the ability to acquire within one year of employment.
• Must Complete OSHA certification within 6 months of employment