Landscape Account Manager

GRÄS Lawn; Fort Washington (Montgomery County); On-site; USD 50,000 - 70,000; Full time

Job summary

GRÄS Lawn is seeking a motivated go-getter to manage client accounts in Philadelphia. You will be the primary contact for clients, focusing on building relationships that promote satisfaction and retention.

This role involves conducting landscape assessments, leading renewal processes, and identifying enhancement opportunities. Strong communication and a sales-oriented mindset are essential for success.

Qualifications

• Motivated individual with strong communication skills.
• Experience in client relationship management.
• Ability to manage multiple accounts and ensure client satisfaction.

Responsibilities

• Maintain proactive communication with clients.
• Conduct landscape quality site assessments.
• Lead maintenance renewal processes for client accounts.
• Identify enhancement opportunities through property inspections.

Skills

Strong communication and relationship-building skills

Sales-oriented mindset with a focus on growth

Detail-oriented and proactive

Strong organization and time management skills

Job description

Seeking a motivated go-getter to manage our Philadelphia client accounts. You’d be the primary contact for our clients, building long-term relationships that foster satisfaction, retention, and sales.

Core Competencies

• Strong communication and relationship-building skills
• Professional and confident presence
• Sales-oriented mindset with a focus on growth
• Detail-oriented and proactive
• Financial awareness and margin discipline
• Strong organization and time management skills

Performance Metrics

• Customer retention rate (Target: ≥ 90%)
• Maintenance renewal rate
• Enhancement sales revenue (Target: ≥ budget)
• Enhancement gross margin performance
• Landscape quality site assessment scores
• Response time to customer issues
• Support of safety compliance

Core Responsibilities

Customer Relationship Leadership

• Maintain proactive, professional communication with customers
• Build long-term, trusted relationships
• Respond to client needs in a timely and effective manner

Landscape Quality & Site Assessments

• Conduct formal landscape quality site assessments on assigned properties
• Identify quality deficiencies and ensure corrective actions are completed
• Collaborate with the Operations Manager to maintain service standards

Maintenance Renewal Leadership

• Lead maintenance renewal processes for assigned accounts
• Secure contract renewals to achieve retention targets
• Protect pricing integrity and gross margin during the renewal process

Enhancement Sales Leadership

• Identify enhancement opportunities through property inspections and client conversations
• Estimate and propose enhancement projects
• Achieve assigned enhancement sales and gross margin targets
• Coordinate with Operations and Branch leadership to ensure effective execution of sold work

Branch Support & Strategic Alignment

• Participate in branch planning and strategy discussions
• Collaborate with Operations Managers and Crew Leaders to ensure service expectations are clearly communicated and executed