Lake CDA Cruises Boat Crew

Hagadone Marine Group; Coeur d'Alene (ID); On-site; USD 25,000 - 42,000; Full time

Job summary

Hagadone Marine Group is seeking a Boat Crew for Lake Coeur d’Alene Cruises. This role requires delivering outstanding guest service, maintaining vessel appearance, and upholding safety standards while ensuring smooth operations onboard.

The position emphasizes teamwork, ability to engage guests during boarding, and adherence to regulations. Flexibility for varying shifts, including weekends and holidays, is expected.

Qualifications

• Provide the highest possible level of service to our Guests.
• Maintain vessel appearance and standards of tools, utensils, and product while ensuring safety of passengers and vessel.
• Must have legal qualifications to satisfy assigned duties.
• Understand regulations associated with position.
• Learn necessary skills for performing assigned duties.
• Engage Guests upon boarding.
• Promote revenue sources with knowledge of relevant products.
• Accountable for cash, revenue, and product inventory.

Responsibilities

• Prepare boat for events including stocking product.
• Dispense product according to regulations and company policy.
• Access all decks and storage areas of the vessel.
• Move product as necessary and maintain balance and coordination.
• Keep a neat, professional appearance and respond calmly under busy conditions.

Skills

Guest service

Teamwork

Communication

Safety awareness

Job description

POSITION TITLE: Boat Crew

REPORTING TO: General Manager

LOCATION: Lake Coeur d’Alene Cruises

Key Responsibility Areas

• Provide the highest possible level of service to our Guests
• Ensuring an acceptable appearance and standard of vessel, tools, utensils, and product at all times while maintaining safety and security of passengers and vessel
• Must have legal qualification to satisfy assigned duties

Major Duties

General Administration

• Understanding and accountability for all regulations associated with position
• Ability to learn necessary skills for performing assigned duties
• Appropriately engage Guests upon boarding
• Enthusiastically promote all sources of revenue generation with applicable knowledge of relevant product
• Accountable for cash, revenue, applicable sales reports, product inventory

Ability to work as part of a team

• Utilize great communication skills with other team members, management, and Guests
• Appropriately prepare boat for event including stocking product
• Responsible for dispensing product according to regulations and company policy
• Able to access all decks and storage areas of the vessel
• Ability to move all product as necessary
• Good balance, steadiness and coordination
• While a uniform is provided, a neat, crisp, professional appearance is essential.
• Possess an attitude of willingness to overcome all challenges
• Convey a calm and organized disposition even when busy.

Schedule Requirements and Physical Demands

• Able to work an average of 40 hours per week.
• Able to work a variety of shifts, which include weekends, nights, days, and holidays.
• Able to walk and stand on your feet 8 to 10 hours at a time.
• Able to walk on tile, carpet, and up and down stairs
• .Must be able to work flexible hours.
• Capacity to work and stand for long periods of time, up to 12 hours per shift