Laird Superfood - Customer Service Representative

JobRack; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the food industry is seeking two Customer Service Representatives to enhance customer experiences. The ideal candidates will have strong communication skills, a problem-solving mindset, and a passion for clean foods. This fully remote role offers competitive pay and benefits, requiring full-time commitment.

Benefits

Paid time off - 20 days per year

Qualifications

• 2+ years of experience in customer service.
• Experience working within E-commerce.
• Proven experience with international clients.

Responsibilities

• Responding to customer inquiries and ensuring great service.
• Communicating with customers via email, phone, and social media.
• Troubleshooting customer concerns and complaints.

Skills

Communication

Problem Solving

Customer Focus

Tools

NetSuite

Shopify

Zendesk

Yotpo

Recharge

Job description

Hey there! I'm Jason, the CEO of Laird Superfood.

At Laird Superfood, we believe in creating clean, functional, and delicious food that fuels an active lifestyle.

We started with a simple mission: to bring better food choices to people who want to live life to the fullest. From our plant-based creamers to our superfood blends, everything we make is designed to support health, wellness, and performance.

We're growing fast and always looking for passionate people to join us. If you love great customer experiences, value teamwork, and have a knack for problem-solving, you’ll feel right at home here. We’re not just selling products - we’re building a community of people who care about what they put in their bodies and how they fuel their day.

If you're sharp, switched on, and ready to dive into this role - we'd love to hear from you!

We’re looking for TwoCustomer Service Representatives who thrive on helping others and making every customer interaction a great experience. You’ll be the voice of Laird Superfood, ensuring our customers feel heard, supported, and valued.

We need someone with great communication skills, a problem-solving mindset, and a genuine desire to connect with customers.

In this role, you will be responsible for:

Responding to customer inquiries and showing that Laird Superfood is committed to world-class service
Communicating with customers via email, phone, and social media
Continuously looking for ways to improve the customer experience
Maintaining a positive, empathetic, and professional attitude at all times
Entering orders for customers and wholesale accounts
Filing shipping claims and coordinating with shipping couriers
Managing account details for customers and wholesale accounts
Troubleshooting customer concerns, complaints, and requests, and escalating when needed
Building rapport with customers and strengthening our community
Promoting sales through product recommendations and education
Staying up to date on Laird Superfood products and compliance issues
Collaborating with colleagues and working independently
Taking on additional duties as needed

Our ideal candidate is a compassionate and customer-focused problem solver who thrives on delivering top-notch service. You're empathetic, patient, and proactive - someone who sees challenges as opportunities to create outstanding experiences.

You communicate with ease, keep a cool head under pressure, and always aim to leave a positive impression.

If you're passionate about clean foods and an active lifestyle, that’s a huge plus!

Working Hours : This is a full-time role, ideally working from midday to late PM Central .
Required :
Customer Service agent 1 - Tuesday to Saturday - 7am to 3pm PST.

Customer Service Agent 2 - Sunday to Thursday - 7am to 3pm PST

To excel in this role, you need to have:

2+ years of experience in customer service

Experience working within E- commerce.
Proven experience working with international clients (US).
Availability to work weekends
Experience with point-of-sale (POS) systems; NetSuite or Shopify experience preferred
Excellent communication skills over phone, email, and in person
Comfortable using computers for daily tasks
Strong social media navigation and response skills
Proficiency with cloud-based file management systems (e.g., Atlassian, Google Drive)

Brownie points for:

Experience with Zendesk, Yotpo, Recharge.

What’s in it for you?

Salary - $1,600 - $2,000 per month*
Full-time - fully remote role
Paid time off - 20 days per year

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with Laird Superfood to help them find their new team member.

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the Laird Superfood’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of our client, applications for this position must be submitted through JobRack and direct contact with the employer is not allowed.

We are committed to maintaining a respectful and professional environment for our jobseekers, our clients and the JobRack team. Any form of abuse or disrespect towards our team will result in immediate disqualification from this and all future opportunities through JobRack.

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq