Laboratory Support Technician Lead

SSM Health; Madison (WI); On-site; USD 55,000 - 70,000; Full time

Job summary

SSM Health St. Mary's Hospital – Madison in Madison, WI is seeking a phlebotomy lead who supervises the laboratory team and serves as a resource for Laboratory Support Technicians. This 40-hour day shift role supports patient care and specimen handling within the Phlebotomy department.

Under supervision, you will schedule and supervise assignments, maintain workflow, and assist with ongoing projects. A High School diploma or 10 years of experience, plus BLS, is required.

Qualifications

• Two years' experience as a Lab Support Technician
• State of Work Location: Illinois, Missouri, Oklahoma, Wisconsin
• Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA)

Responsibilities

• Schedules, plans, delegates and supervises assignments. Provides feedback during performance review process.
• Ensures daily workflow is completed following established procedures.
• Assists leadership on projects of medium complexity and size.
• May orient new staff.
• Performs the loading and unloading of lab specimens from automated and non-automated instrumentation, as well as perform various waived testing.
• Assists customers including answering phones and responding to customer inquiries.
• Assists laboratory staff in the daily operation of the lab by collecting, labeling, processing and preserving blood, urine and other specimens according to established laboratory procedures.

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling

WI-SSM Health St. Mary's Hospital - Madison

Worker Type

Regular

Job Highlights

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

This is a phlebotomy lead position which serves as a resource for phlebotomy team members.

Department

Phlebotomy

3411000007 Phlebotomy

Schedule

40 hours per week on the day shift

Job Summary

Under direct supervision, supervises assignments within the laboratory and acts as a resource to Laboratory Support Technicians.

Job Responsibilities and Requirements

PRIMARY RESPONSIBILITIES

• Schedules, plans, delegates and supervises assignments. Provides feedback during performance review process.
• Ensures daily workflow is completed following established procedures.
• Assists leadership on projects of medium complexity and size.
• May orient new staff.
• Performs the loading and unloading of lab specimens from automated and non-automated instrumentation, as well as perform various waived testing.
• Assists customers including answering phones and responding to customer inquiries.
• Assists laboratory staff in the daily operation of the lab by collecting, labeling, processing and preserving blood, urine and other specimens according to established laboratory procedures.
• Enters, accesses and executes lab orders in the appropriate laboratory and electronic medical record system.
• Assists pre-analytical laboratory staff with competency assessments.
• Cleans and maintains laboratory supplies and work area.
• May update statistical records, labels tubes, and schedules processing runs.
• May perform moderate complexity testing.
• May perform phlebotomy and/or waived testing.
• Identifies patients using two identifiers.
• Performs a variety of administrative and clerical duties including admission activities, insurance verification, order entry processing and medical record processing.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience.

EXPERIENCE

• Two years' experience as a Lab Support Technician

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

State of Work Location: Illinois, Missouri, Oklahoma, Wisconsin

• Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA)

Work Shift

Day Shift (United States of America)

Job Type

Employee

Scheduled Weekly Hours

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Read our notice of non-discrimination (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?_ga=2.205881493.704955970.1667719643-240470506.1667719643)