Laboratory Support Services Supervisor - Phlebotomy - St. Elizabeth Youngstown Hospital

Mercy Home Health; Youngstown (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Incentives

403(b) with employer contributions

Medical, dental, vision coverage

HSA/FSA options

Life insurance

Mental health resources

Paid time off

Parental leave

FMLA leave

Disability insurance

Tuition assistance

Professional development

Job summary

Mercy Health in Youngstown, OH, seeks a Laboratory Support Services Supervisor (Phlebotomy) to oversee day-to-day lab operations at St. Elizabeth Youngstown Hospital and ensure high-quality patient care.

The role requires leadership, phlebotomy expertise, and strong communication skills. Responsibilities include hiring, training, competency evaluation, and leading improvement initiatives within a facility-focused team.

Qualifications

• Associates Degree in Medical Technology (required)
• Phlebotomy Certification (preferred, not required)
• 5 years of experience in a clinical laboratory setting (required)
• 3 years phlebotomy experience (required)
• Leadership experience in a customer service environment (preferred, not required)
• Experience with EKG (preferred, not required)

Responsibilities

• Hires and onboarding top talent to create a diverse, growth-focused work environment
• Evaluates the competency of testing personnel and ensures timely, accurate results
• Ensures patient test results are reported only after corrective actions are completed
• Participates in committees, task forces, and improvement teams
• Ensures laboratory changes are validated before implementation
• Other duties as assigned

Skills

Leadership

Communication

Customer service

Quality improvement

Decision making

Relationship development

Education

Associates Degree in Medical Technology

Job description

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Mercy Health

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Laboratory Support Services Supervisor - Phlebotomy - St. Elizabeth Youngstown Hospital

Job Summary

The Laboratory Support Services Supervisor is responsible for the day-to-day supervision and oversight of the laboratory operation and personnel performing testing and reporting test reports. The Lab Supervisor assists the leadership team with operational and administrative functions that facilitates excellent patient care, maintain laboratory functions, and ensures policies and procedures are feasible by making compliance is a key priority.

Essential Functions

• Hires and assist with onboarding top talent to create a work environment of diversity, professional growth, and continuous development
• Evaluates the competency of all testing personnel and assuring that the staff maintain their competency to perform test procedures and report test results promptly, accurately and proficiently
• Ensures that patient test results are not reported until all corrective actions have been taken and the test system is functioning properly
• Participates in committees, task forces, and improvement teams as defined
• Ensures all changes within the laboratory are sufficiently validated before implementation
• Other duties as assigned

Education

• Associates Degree in Medical Technology or a related Science (required)

Certifications

• Phlebotomy Certification (preferred, not required)

Experience

• 5 years of experience in a clinical laboratory setting (required)
• 3 years phlebotomy experience (required)
• Previous experience in a leadership position in a customer service environment (preferred, not required)
• Experience with EKG (preferred, not required)

Skills & Abilities

• Demonstrates leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, and decision making
• Possesses extensive knowledge of clinical practice or function and a thorough understanding of the organization and work environment

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affir­mative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]