Laboratory Support Services Supervisor

United Health Services, Inc.; City of Binghamton (NY); On-site; USD 65,802,000 - 98,759,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan with company-m

Wellness rewards up to $400/year

PTO accrual from day one

Employee assistance program (EAP)

Job summary

United Health Services (UHS) is seeking a Laboratory Support Services Supervisor to manage daily operations across pre-analytic and post-analytic lab services, specimen management, patient registration, test ordering, and phlebotomy. The role supervises Wilson and BGH phlebotomy teams, ensuring safe, compliant, efficient, and customer-focused operations.

The position supports operational needs, including workflow distribution and handling provider service issues, with day shift across UHS Wilson

Qualifications

• Minimum 5+ years’ healthcare experience, including 3-5 years of direct phlebotomy experience.
• High School Diploma/GED required.
• Preferred 3-5 years supervisory experience within a clinical laboratory or phlebotomy setting.
• Working knowledge of ICD-10, CPT, CDM, medical necessity, value-based care.
• Licensure/Certification: NYS Clinical Laboratory Technician license, ASCP MLT, Certified Phlebotomist.

Responsibilities

• Oversee daily operations across pre-analytic and post-analytic laboratory services.
• Coordinate specimen management and phlebotomy activities.
• Supervise Wilson and BGH phlebotomy teams.
• Ensure regulatory compliance, training, and quality assurance.
• Respond to workload, equipment, and patient/provider service issues.

Skills

Phlebotomy

Staff supervision

Regulatory compliance

Quality assurance

Training

Workflow optimization

Education

High School Diploma/GED

Job description

Position OverviewUnder the direction of the Laboratory Support Services Manager, this role manages, supervises, and coordinates daily operations across pre-analytic and post-analytic laboratory services, specimen management, patient registration, test ordering, and phlebotomy services. The position oversees the Wilson and BGH phlebotomy teams, ensuring safe, compliant, efficient, and customer-focused operations. Responsibilities include staff leadership, workflow oversight, regulatory compliance, training, quality assurance, and direct support for operational needs such as specimen processing, test order entry and phlebotomy. The role also responds to and resolves issues involving workload distribution, equipment, personnel, patient complaints, and provider service needs.Work Locations:UHS Wilson Medical Center, Johnson City, NY UHS Binghamton General Hospital, Binghamton, NYThere is more than one location associated with this position. This is either because there are multiple openings at different sites, or the successful candidate will be required to float across multiple UHS facilities. Your recruiter and hiring manager will clarify expectations during the interview process.Primary Work Shift:Day RotationalRegular Scheduled Weekly Hours:40Compensation Range:$22.97 - $34.46 per hour, depending on experience-Education & ExperienceMinimum Required:High School Diploma/GED5+ years’ healthcare experience, including 3-5 years of direct phlebotomy experiencePreferred3-5 years of supervisory experience within a clinical laboratory or phlebotomy settingWorking knowledge of ICD-10, CPT, CDM, medical necessity, value-based careLicensure/CertificationMinimum Required:N/APreferredNYS Clinical Laboratory Technician licenseASCP MLT certificationCertified Phlebotomist-Why You’ll Love Working at UHSAt United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.-About United Health ServicesUnited Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!United Health Services is an Equal Opportunity Employer.-United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.