Laboratory Services Coord

Beacon Health System; South Bend (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

Beacon Health System, in South Bend, Indiana, seeks a Laboratory Supervisor to support daily operations across the Laboratory Services department. The role emphasizes supervision of staff, scheduling, budget tracking, and ensuring compliance with CLIA, JCAHO, CAP, and Medicare requirements.

Responsibilities include staff development, onboarding, performance appraisals, and continuous quality improvement, with involvement in departmental planning and policy development.

Qualifications

• Bachelor's degree or equivalent in MLS/biology; MLS certification within specified timeline.
• Non-MLS path requires MLT(ASCP) certification within 7 months of hire.

Responsibilities

• Supervise assigned laboratory associates.
• Participate in interviewing, recommending and selecting new associates; provide orientation.
• Prepare and administer associate performance appraisals.
• Assist with employee relation matters including corrective actions and progressive discipline.
• Provide leadership and professional development opportunities to associates.
• Ensure training for assigned duties and equipment.
• Develop and monitor staffing schedules to ensure adequate workloads.
• Work with contractors to monitor capital/operating purchases and equipment uptime.
• Ensure compliance with policies and procedures.

Skills

Leadership

Interpersonal skills

Customer service

Budgeting

Communication

Problem solving

Education

Bachelor's degree in medical laboratory science or biology

MLS(ASCP) certification within 3.5 years (MLS path)

MLT(ASCP) certification within 7 months of hire (non-MLS path)

Tools

Laboratory information systems (LIS)

Job description

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Participates in the overall management of operational and staffing support functions of the Laboratory Department by:

• Providing supervision for assigned laboratory associates.
• Participating in interviewing, recommending and selecting new associates; and providing new associate orientation.
• Preparing and administering associate performance appraisals.
• Assisting with employee relation matters such as corrective actions and progressive discipline.
• Providing leadership, skill development, and professional development opportunities to assigned associates.
• Ensuring assigned associates are properly trained to perform assigned duties.
• Acts as a resource to associates on operational issues.
• Preparing work, holiday, and PTO schedules, ensuring adequate staffing and appropriate workloads.
• Working with contractors and service providers to recommend capital and operating purchases, monitoring equipment uptime, associate training on use of equipment and to assure high levels of performance.
• Ensures all associates follow policies and procedures.

Assists the Manager, Laboratory Services with daily technical and operational functions to ensure a smooth functioning department by:

• Fulfilling all duties and responsibilities for a Technical Supervisor and General Supervisor for a highly complex laboratory as defined in CFR 493.1451 and CFR 493.1463.
• Participating in the budget process to develop and maintain financial tracking of department expenses.
• Participating in continuous quality improvement by identifying areas of opportunity and initiating the necessary actions.
• Participating in and assuring implementation of decisions of committees and quality improvement teams relating to laboratory services.
• Ensuring the department and hospital meet accrediting agency requirements such as CLIA, JCAH, CAP and Medicare.

Assists With Organizational And Departmental Planning Functions By

• Assisting in development of departmental goals and objectives as well as monitoring and reporting on metrics.
• Developing policies and procedures to address specific departmental functions.
• Leading departmental training functions based on identified needs.

Provides the seamless operation of the department to promote ongoing effective customer service by:

• Responding to customer concerns and/or complaints. Assuring that customers are treated in a friendly, highly effective manner, while providing timely resolution of customer service matters.

Performs other functions to maintain personal competency and contributes to the overall effectiveness of the department by:

• Becoming competent in processing, blood bank, hematology, and chemistry departments.
• Working in one of the departments at least twice per month.
• Attending in-services, department meetings, participating in continuing education and attending conferences as approved.
• Maintaining professional affiliations as appropriate.
• Participating on Memorial Hospital committees as requested.
• Performing other duties and completing special projects as assigned.

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies, and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education and Experience

• The level of knowledge, skills and abilities indicated below are normally acquired through the successful completion of a bachelor's degree in medical laboratory science or one of the biological sciences. An associate degree in medical laboratory technology or in a chemical, physical or biological science and completion of a CAHEA-accredited Medical Laboratory Technician program is required for hire, but the applicant must acquire a bachelor's degree in medical laboratory science (MLS) within 3 years of hire and acquire the Medical Laboratory Scientist, MLS(ASCP) certification within 3.5 years of hire.
• Non-MLS degree applicants must acquire the Medical Laboratory Technician MLT(ASCP) certification within 7 months of hire.
• A minimum of three years' experience in a clinical laboratory.
• Within 3 years of hire, must qualify as a Technical Supervisor and General Supervisor as defined in CFR 493.1449 and CFR 493.1461 and Technical Consultant as defined by CAP.
• Must possess strong interpersonal and customer service skills.

Knowledge & Skills

• Demonstrates solid knowledge of medical laboratory procedures and testing systems.
• Requires working knowledge of applicable state and federal regulations and applicable accrediting agencies.
• Requires ability to co-develop and co-manage budgets and financial skills to track department expenses.
• Requires technical knowledge of laboratory information systems and applications.
• Requires ability to analyze situations and respond in a timely manner.
• Demonstrates strong leadership and organizational skills necessary to work effectively with day-to-day problems.
• Demonstrates a strong interest in leadership skills development and the desire to participate in management development activities.

Working Conditions

• Works in clean, well-lighted laboratory with controlled temperature and ventilation.
• May be exposed to infectious disease from contaminated materials. May handle toxic or corrosive substances. Risks are minimal when proper safety procedures are followed.
• Must have the ability to work varied hours as needs demand.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.