Chemistry-Hematology Supervisor (Core Laboratory Technical Operations)

Advocate Health; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Advocate Health is seeking a Laboratory Services leader to oversee clinical laboratory operations, ensuring accuracy, efficiency, and regulatory compliance across the enterprise. You will collaborate with pathologists and executive leadership to drive performance improvements and high-quality patient care.

The role requires a Bachelor's degree in Clinical Laboratory Sciences and at least 3 years in technical laboratory services, with strong leadership, communication, and CIS skills.

Qualifications

• Bachelor's Degree in Clinical Laboratory Sciences or Medical Technology required.
• Typically 3 years of experience in technical laboratory services and operations.
• Knowledge of regulatory compliance, accrediting and licensing agency requirements.
• Excellent organization and communication skills and strong leadership abilities.

Responsibilities

• Collaborate with pathologists and leadership to support clinical and safety initiatives.
• Direct and oversee efficient laboratory operations and liaise with lab leadership.
• Maintain competency in test systems and serve as SME in area of responsibility.
• Identify and implement performance improvement to improve patient satisfaction and staff engagement.
• Plan and implement standards to enhance quality, efficiency, and timeliness; foster innovation.
• Ensure operations comply with laws, regulations, and accrediting agencies; maintain inspection readiness.
• Develop and maintain effective communication; collaborate with leadership to provide excellent customer service.
• Accountable for test result accuracy, staffing, and resource utilization.
• Coach and develop team; set expectations, provide feedback, and manage performance as needed.

Skills

Leadership

Regulatory compliance

Communication skills

Laboratory operations

Laboratory Information Systems

Education

Bachelor's degree in Clinical Laboratory Sciences

Tools

Laboratory Information Systems

Job description

Major Responsibilities:

• Works collaboratively with pathologists and clinical and administrative leadership to ensure laboratory services effectively support the clinical and safety initiatives of the enterprise.
• Directs and oversees efficient operations including acting as a liaison to lab leadership.
• Maintains competency in all test systems and processes in defined discipline for area of responsibility. Serves as competency assessor and department subject matter expert.
• Identifies, develops, and implements performance improvement processes to enhance patient satisfaction, teammate engagement and physician satisfaction.
• Plans and actively participates in implementation of standards and systems to enhance quality, consistency, efficiency, and timeliness in areas of responsibility. Fosters innovation to support both current and future needs.
• Ensures all operations and policies are in accordance with all local, state, and federal laws, regulations, and accreditation requirements including Clinical Laboratories Improvement Act, College of American Pathologists, Occupational Safety and Health Administration, Food and Drug Administration, Joint Commission, and other applicable regulatory and accrediting agencies. Develops processes to ensure continual inspection readiness.
• Develops and maintains effective communication. Collaborates with other leadership to provide excellent customer service.
• Accountable for accuracy of test results, efficient operations, proper staffing levels, and resource utilization.
• Selects, coaches, and develops team. Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• Medical Laboratory Scientist (MLS) certification issued by the American Society for Clinical Pathology Board of Certification (ASCP (American Society for Clinical Pathology) BOC), or
• Medical Technologist (MT) certification issued by the American Society for Clinical Pathology (ASCP), Molecular Certification (MB), Cytology Certification (CT), Microbiology Certification (M), Histology (HTL), Cytogenetics (CG), Histocompatibility CHT (ASHI/ACHI), etc. as appropriate for area of responsibility.

Education Required:

• Bachelor's Degree in Clinical Laboratory Sciences or Medical Technology or equivalent

Experience Required:

• Typically requires 3 years of experience in technical laboratory services and operations.

Knowledge, Skills & Abilities Required:

• Demonstrated leadership skills including decision making, delegation, team building, customer service, and conflict resolution.
• Knowledge of regulatory compliance, accrediting and licensing agency requirements.
• Intermediate computer skills including knowledge and experience with laboratory information systems.
• Excellent organization and communication skills.

Physical Requirements and Working Conditions:

• Operates all equipment necessary to perform the job.
• Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs.
• Must be able to sit, stand, walk, twist and bend the majority of the workday.
• May be exposed to mechanical, electrical, and/or infectious agents.
• Will be exposed to human blood and body fluids.
• Must wear appropriate safety protection, i.e. laboratory coats, gloves, gowns and/or eye protection.
• Must be able to handle stressful situations in a calm and professional manner.
• May be required to travel, therefore may be exposed to inclement weather and adverse road conditions.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.