Laboratory Service Representative

WVU Medicine; Morgantown (WV); On-site; USD 28,000 - 42,000; Full time

Job summary

WVUH West Virginia University Hospitals is seeking an office assistant to support billing, sample intake, and patient information processing in Morgantown. The role emphasizes accurate data handling, courteous client communication, and reliable collaboration with lab teams.

The position requires strong organizational skills, ability to work a night shift, and adaptability to changing workloads. A high school diploma or GED and a valid driver's license are required.

Qualifications

• Must have strong communication skills for written and oral interactions.
• Ability to adapt and learn new processes as department needs change.
• Attention to detail in data entry, billing, and sample processing.
• Works well in a team and supports coordinators and managers.

Responsibilities

• Handle office tasks including billing reports, daily audits, scanning, and resolving client issues.
• Provide excellent customer service with clear written and oral communication.
• Answer telephone calls promptly and concisely.
• Gather demographic, billing, and insurance information to process lab orders.
• Receive lab samples at the UML office, label, and route to the lab.
• Process samples per WVUH standards to maintain stability.
• Centrifuge samples for processing, storage, and delivery.
• Use hospital systems (fax, phones, Gajema tracking, computers) per hospital standards.
• Collaborate with coordinators and managers to identify issues.
• Maintain flexibility to adapt to changes in workload or schedule.

Skills

Good communication

Adaptability

Attention to detail

Teamwork

Education

High School Diploma or GED

Job description

Welcome! We’re excited you’re considering an opportunity with us!

Below, you’ll find other important information about this position.

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High School Diploma or GED.


• Possess a valid driver’s license.

CORE DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Responsible for office related work including but not limited to billing reports, daily audits, scanning and resolving client issues


• Excellent customer service regarding written and oral communication skills


• Answering telephone calls in a prompt and concise manner


• Obtains demographic/billing/insurance information from clients/patients/family members/legal guardians necessary to process the lab orders


• Receiving lab samples dropped off at the UML office, ordering and labeling these samples for delivery to the lab


• Receives samples dropped off at the UML office by the couriers, ordering and labeling these samples for delivery to the lab


• Processing these samples per WVUH standards to maintain proper stability limits


• Centrifuging samples for processing, storage and delivery


• Uses hospital/UML communications systems (fax, telephones, Gajema tracking systems and computers) in accordance with hospital standards


• Works with the coordinators and managers to identify issues and problems


• Demonstrates flexibility to meet the needs of the department in regard to changes in work volume, planned or unplanned changes in schedule due to call offs

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent walking, standing, stooping, reaching, pushing, pulling, lifting (no more than 50lbs)


• Must have reading and comprehensive ability


• Must be able to read and write legible in English


• Must be able to communicate effectively

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills And Abilities

• Good Communication Skills


• Ability to adapt and learn and apply new processes.


• Pays attention to detail


• Works well with a team.

Scheduled Weekly Hours:

40

Shift

Night (United States of America)

Exempt/Non-Exempt

United States of America (Non-Exempt)

Company

WVUH West Virginia University Hospitals

Cost Center

191 WVUH Clinical Labs Medical Lab Service

Address

• 3040 University Ave


• Morgantown


• West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.