Laboratory Referral Specialist I or II - Winfield, IL

Mayo Clinic; Rochester (MN); On-site; USD 33,000 - 56,000; Part time

Job summary

Mayo Clinic Laboratories seeks a Laboratory Referral Specialist I/II to manage client referral work on-site in a hospital setting. You will support a client’s clinical lab staff and oversee specimen handling, processing, and communications with stakeholders.

This role requires a high school diploma or higher, with 1–3 years of relevant experience depending on level, and strong multitasking, confidentiality, and customer-service skills. Experience with LIS is a plus.

Qualifications

• High school diploma/GED plus 3 years of relevant work experience.
• Bachelor degree or associate degree with 1 year of relevant experience.
• Resume required; internal applicants should attach performance appraisals.
• Bachelor’s degree and prior laboratory experience preferred.
• Must be able to multi-task in a fast-paced, customer-focused environment.
• Excellent communication and confidentiality are essential.

Responsibilities

• Manage a client’s referral send-out work arriving at Mayo Clinic Laboratories.
• Provide onsite customer service and assist client’s clinical laboratory staff.
• Handle receipt, verification, handling, aliquoting, processing and shipping of specimens.
• Communicate with internal and external stakeholders and monitor assigned reports.
• Coordinate LIS maintenance, billing, quality metrics, and staff training.

Skills

Excellent communication

Multitasking

Attention to detail

Confidentiality

Customer service

Education

High school diploma/GED

Bachelor’s degree

Associate degree

Laboratory experience

Tools

LIS

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Responsibilities

This position requires the employee to work 100% on-site in a hospital laboratory setting at a strategic client facility located in Winfield, IL.

You will be managing a client’s referral send-out work coming to Mayo Clinic Laboratories (MCL) as directed by client management and governed by a client’s business contract. You will provide onsite customer service and be a resource to a client’s clinical laboratory staff. You will manage the biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable, ordering, and specimen resolution. You will communicate with internal and external stakeholders and monitor assigned reports and partner with clients to resolve issues related to specimen submissions.

Duties may consist of but be not limited to pending lists, billing charges, Laboratory Information System (LIS) test builds, Joint Test Catalog maintenance, quality metrics and training of send-out staff, and maintaining MCL supply inventory. There may be additional responsibilities as assigned by the client and MCL related to LIS maintenance, documents, and end‑user feedback groups.

• Individuals hired to this position are required to complete 2 years in this position before becoming eligible to apply to other positions within Mayo Clinic.
• This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications

Qualifications for Laboratory Referral Specialist I:

You must have a high school diploma/GED and 3 years of relevant work experience.

Qualifications for Laboratory Referral Specialist II:

You must have a bachelor degree or an associate degree with 1 year of relevant experience.

Additional Qualifications / Application Requirements

• DLMP/MCL employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor.
• You must include a resume to be considered for this position, cover letter preferred/optional.
• Internal applicants must attach their three most recent performance appraisals to be considered for this position.
• Bachelor’s degree and previous laboratory experience preferred.
• Must be capable of multi-tasking and performing in a fast-paced and customer focused environment.
• Excellent communication skills and ability to work closely with others is essential.
• Must maintain a high level of confidentiality handling results, patient information and business interactions.
• Organized and capable of prioritizing work with limited oversight.
• Must possess good human relations skills and be able to communicate effectively both orally and in written form.
• Requires the ability to be attentive to details and to adhere to strict safety requirements for handling chemicals and infectious agents.

Exemption Status

Nonexempt

Compensation Detail

Required education, experience, and tenure may be considered along with internal equity when job offers are extended. The pay range for Lab Referral Specialist I is $24.55 - $35.65 per hour. The pay range for Lab Referral Specialist II is $27.99 - $41.98 per hour

Benefits Eligible

No

Schedule

Part Time

Hours/Pay Period

32

Schedule Details

weekends only

Weekend Schedule

Weekends, Saturday and Sunday. Holiday rotation.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.