Laboratory Referral Specialist I or II - Chapel Hill, NC

Mayo Clinic Healthcare; Rochester (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Mayo Clinic is seeking Laboratory Referral Specialists to manage referral send-out work in a hospital laboratory setting. This full-time position involves handling biological specimens and providing customer service in collaboration with clinical staff. Candidates must possess strong communication skills and relevant experience, as well as meet education requirements. Join a top-ranked healthcare provider with competitive benefits and ongoing education opportunities.

Benefits

Medical: Multiple plan options.

Dental: Delta Dental or reimbursement account.

Vision: Affordable national network plan.

Retirement: Competitive retirement package.

Qualifications

• For Laboratory Referral Specialist I, 3 years of relevant work experience required.
• For Laboratory Referral Specialist II, relevant experience and degrees preferred.

Responsibilities

• Manage biological specimens including receipt, verification, and handling.
• Communicate with internal and external stakeholders regarding specimen issues.
• Monitor assigned reports and maintain MCS supply inventory.

Skills

Excellent communication skills

Attention to detail

Organizational skills

Ability to multi-task

Human relations skills

Education

High school diploma/GED

Bachelor's degree or associate degree with relevant experience

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.
  
  

Responsibilities

This position requires the employee to work 100% on-site in a hospital laboratory setting at a strategic client facility located in Chapel Hill, NC.

You will be managing a client’s referral send-out work coming to Mayo Collaborative Services (MCS) as directed by client management and governed by a client’s business contract. You will provide onsite customer service and be a resource to a client’s clinical laboratory staff. You will manage the biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable, ordering, and specimen resolution. You will communicate with internal and external stakeholders and monitor assigned reports and partner with clients to resolve issues related to specimen submissions.

Duties may consist of but are not limited to pending lists, billing charges, Laboratory Information System (LIS) test builds, Joint Test Catalog maintenance, quality metrics and training of send-out staff, and maintaining MCS supply inventory. There may be additional responsibilities as assigned by the client and MCS related to LIS maintenance, documents, and end-user feedback groups.

• Individuals hired to this position are required to complete 2 years in this position before becoming eligible to apply to other positions within Mayo Clinic.
• This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
  
  

Qualifications

Qualifications for Laboratory Referral Specialist I: You must have a high school diploma/GED and 3 years of relevant work experience.

Qualifications for Laboratory Referral Specialist II: You must have a bachelor degree or an associate degree with 1 year of relevant experience.

Additional Qualifications / Application Requirements

• DLMP/MCS employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor.
• You must include a cover letter and resume to be considered for this position.
• Internal applicants must attach their three most recent performance appraisals to be considered for this position.
• Bachelor’s degree and previous laboratory experience preferred.
• Must be capable of multi-tasking and performing in a fast-paced and customer focused environment.
• Excellent communication skills and ability to work closely with others is essential.
• Must maintain a high level of confidentiality handling results, patient information and business interactions.
• Organized and capable of prioritizing work with limited oversight.
• Must possess good human relations skills and be able to communicate effectively both orally and in written form.
• Requires the ability to be attentive to details and to adhere to strict safety requirements for handling chemicals and infectious agents.
  
  

Exemption Status

Nonexempt

Compensation Detail

Required education, experience, and tenure may be considered along with internal equity when job offers are extended. The pay range for Lab Referral Specialist I is $24.07 - $34.95 per hour. The pay range for Lab Referral Specialist II is $27.44 - $41.16 per hour.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday; 8:30am - 5:00pm. Slight flexibility may be possible with the scheduled hours.

Weekend Schedule

no weekends

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Jenny Stephens