Laboratory Operations Manager, Jamaica Plain

Mass General Brigham; Boston (MA); On-site; USD 82,000 - 120,000; Full time

Job summary

Mass General Brigham (MGB) Enterprise Pathology is seeking an Operations Manager to provide daily operational oversight of the laboratory departments. The role ensures staffing, training, and efficient workflows while monitoring safety, quality, and compliance.

The manager will oversee section leaders, collaborate with pathology leadership, and participate in system-wide initiatives to improve cost efficiency and service delivery. This is an on-site, hospital-based role within Boston.

Qualifications

• Bachelor's Degree in Medical Laboratory Science, Chemistry or Biology.
• ASCP Board Certification (MLT/MT/MLA/Histologists) is required.
• 3–5 years of people management experience; 5–7 years of clinical laboratory experience.

Responsibilities

• Oversee daily operational activities of the clinical departments of the laboratory.
• Ensure staffing, training, and efficient workflows in the lab.
• Monitor safety reports and oversee quality, safety, and compliance programs.
• Lead section managers and supervisors in support of supply chain, HR, compliance, and budgets.
• Participate in committees and align with enterprise pathology goals.

Skills

Leadership

Organizational skills

Communication

Interpersonal skills

Financial management

Cost analysis

Change management

Education

Bachelor's Degree in Medical Laboratory Science or Chemistry or Biology

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

JOB SUMMARY

Mass General Brigham (MGB) Enterprise Pathology is a major strategic integrated service with several system-

wide initiatives that will create synergies and efficiencies across MGB laboratory locations, including all AMC,

specialty and community sites. Enterprise Pathology will ensure the efficient and effective delivery of laboratory

testing across MGB hospitals and advance strategic collaborations in clinical excellence, quality, access and cost

efficiency. Reporting to the hospital Laboratory Administrative Director, and in close collaboration with the CLIA

Laboratory Director, is responsible for the daily operational oversight of the clinical departments of the

laboratory. This includes appropriate staffing, training, and efficient workflows. The operations manager will

monitor and follow up on safety reports as well as oversee quality, safety, and compliance programs that align

with Enterprise models. The operations manager will oversee section managers and/or supervisors to support

supply chain, people management/human resources, compliance, emergency planning, and financial success.

This may include performance benchmarking, student placement, and ensuring both hospital departments and

outpatient clients are provided with excellent services. The position participates in MGB Pathology and local

hospital committees as assigned. The role requires strong management skills and a collaborative approach in

working together with leaders locally and within the system. This is an on-site role.

Essential Functions (Key Roles & Responsibilities)

Works in conjunction with the Chief/Chair, Administrative Director, and the MGB Pathology Compliance team to

ensure adherence to all CAP, TJC, CLIA, CLSI (NCCLS), FDA, and DPH standards. With the Chief/Chair leads

external and self-inspections.

Essential Functions (Key Roles & Responsibilities)

Provides direct oversight, including performance evaluations and leadership development, operations meetings,

for all technical department supervisory staff and support supervisory staff. Serves as interim section leader as

required. Supports employee engagement and partners on people management/human resources within a

culture of respect.

Provides direct oversight of the educational program within the laboratory, including continuing education

activities, proficiency testing, and development of programs to ensure timely and reliable education of technical

and non-technical staff and students.

Collaborates with hospital departments, providers, and outpatient sites to provide efficient and accurate test

results. Researches safety reports and responds with follow-up and improvement initiatives as needed.

Works with the Administrative Director to identify priorities for capital and system testing alignment. Creates

budgets and monitors variance for fiscal responsibility. Explores benchmarking and process improvement to

reduce costs and improve services.

Represents the hospital laboratory on any committees, work groups, and initiatives as delegated.

Performs other duties as assigned

Complies with all policies and standards

Qualifications

Education
Bachelor's Degree Medical Laboratory Science required or Bachelor's Degree Chemistry required or Bachelor's Degree Biology required

Licenses and Credentials
Medical Technologist (ASCP) [MLT, MT, MLA, Histologists] - American Society for Clinical Pathology Board of Certification (ASCP-BOC) required

Experience
People Management Experience 3-5 years required

Clinical Laboratory Experience 5-7 years required

Knowledge, Skills and Abilities

• Ability to lead teams and drive change via the execution of system vision and priorities.
• Exceptional organizational skills with the ability to multitask and manage competing priorities, with excellent follow-through and a proactive approach.
• Strong communication skills, both written and verbal.
• Superb interpersonal skills and ability to work independently and collaboratively as required.
• Experience in identifying, hiring and developing leaders to position them for personal growth and organizational success.
• Strong analytical and financial management skills; ability to identify cost trends and causes; experience in developing and evaluating performance metrics.

Additional Job Details (if applicable)

Physical Requirements - Standing Occasionally (3-33%)

• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$82,430.40 - $119,849.60/Annual

Grade

8

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.