Laboratory IT Liaison

Labcorp; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Labcorp seeks a Laboratory IT Liaison to connect laboratory operations with Information Technology. This role involves operational support, investigating new systems, and managing IT solutions to enhance lab productivity and compliance standards. Strong communication skills and relevant educational qualifications are essential.

Qualifications

• Bachelor's degree in a related field.
• Experience with IT Systems in a lab environment.
• Strong communication and organizational skills.

Responsibilities

• Support lab operations with IT solutions.
• Collaborate on evaluating new lab software.
• Serve as first-level IT support for lab issues.

Skills

Customer service

Problem-solving

Planning

Communication

Education

Bachelor's degree in Computer Science

Information Systems

Biomedical Engineering

Job description

In this role as the Laboratory IT Liaison, you will bridge the gap between laboratory and Information Technology, ensuring effective communication and seamless operations. You will assess lab needs, drive the implementation of IT solutions, address technical challenges, manage data security, and ensure regulatory compliance. By fostering innovation, the Laboratory IT Liaison enhances productivity and supports scientific research, ultimately improving laboratory efficiency and success.

The Laboratory IT Liaison will act as the primary point of contact for lab stakeholders regarding IT-related activities, including investigation of new lab software, operational support of existing laboratory systems/instruments, and production support for laboratory technology-related issues.

This role will be remotely based in UK.

Responsibilities:

1. Investigational Support:
   • Collaborate with lab users/management to evaluate new systems or software
   • Engage appropriate IT security and architecture teams for review and approval
   • Oversee and provide guidance to lab on IT processes (e.g., Vendor Risk Assessments, Software Security Testing)
   • Collaborate with IT teams (firewall, network, deskside) for testing and implementation
2. Operational Support:
   • Handle and triage lab operational requests involving IT support
   • Follow up with lab stakeholders or vendors as needed
   • Manage lab software upgrades with various IT and lab support teams
   • Coordinate with lab vendors and IT for deployment/maintenance of remote support agents
   • Explore options for network backup solutions
   • Build and maintain lab system knowledge
   • Support IT changes within the laboratory:
     • Perform Impact Assessment
     • Coordinate implementation with lab and IT teams
     • Follow up on potential issues after implementation
3. Production Issues Support:
   • Serve as the first-level IT support for laboratory investigation and diagnosis
   • Engage appropriate IT support teams and resolving groups
   • Assist vendors onsite during troubleshooting visits
   • Monitor and follow up on recurring IT issues impacting the lab

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Biomedical Engineering, or a related field
• Experience working with IT Systems, Infrastructure, Security, Network, and Lab communication Protocols (e.g., ASTM, HL7) within a laboratory environment
• Strong customer service skills
• Excellent planning, organizational, negotiation, and problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Knowledge of regulatory compliance standards, e.g., 21 CFR part 11
• Fluency in English; French is an advantage
• Willingness to travel approximately 10%

Additional Information:

Labcorp is proud to be an Equal Opportunity Employer. We are committed to inclusion and diversity and do not tolerate discrimination or harassment of any kind. Employment decisions are based on qualifications and merit.

We encourage all qualified individuals to apply. If you require assistance or accommodations during the application process, please visit our accessibility site or contact us at Labcorp Accessibility. For more information on how we handle your personal data, see our Privacy Statement.