Laboratory IT Liaison

Labcorp; Indianapolis (IN); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) and Stock Purchase Plan

PTO or Flexible Time Off

Job summary

Labcorp is seeking a Laboratory IT Liaison in Indianapolis to partner with lab users and management to evaluate and implement new laboratory systems and technologies. You will coordinate with IT security, architecture, and compliance teams to ensure solutions meet standards and manage IT governance processes within a laboratory environment.

The role emphasizes production and incident support, handling IT changes, and providing first-line IT support for laboratory systems.

Qualifications

• Bachelor's degree in CS/IS/biomedical engineering or related field.
• Experience in IT systems, infrastructure, security, network, and lab communications protocols (ASTM, HL7).
• Master's degree and Labcorp IT certifications preferred.
• 2+ years Labcorp experience preferred.

Responsibilities

• Partner with laboratory users and management to evaluate and implement new laboratory systems, applications, and technologies.
• Collaborate with IT security, architecture, and compliance teams to meet standards and requirements.
• Guide laboratory teams through IT governance processes, including risk assessments and security reviews.

Skills

IT systems

Network

HL7/ASTM

Customer service

Project coordination

Education

Bachelor's in Computer Science / Information Systems / Biomedical Engineering

Master's degree (preferred)

Labcorp certifications (preferred)

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a Laboratory IT Liaison to join our team at 8211 Scicor Drive, Indianapolis, Indiana, with the flexibility of a hybrid work schedule! Work Schedule Monday – Friday, 8am – 5pm EST

Job Responsibilities

• Investigational & Project Support: Partner with laboratory users and management to evaluate and implement new laboratory systems, applications, and technologies.
• Collaborate with IT security, architecture, and compliance teams to ensure solutions meet organizational standards and requirements.
• Guide laboratory teams through IT governance processes, including vendor risk assessments, software security reviews, and approval workflows.
• Coordinate with network, firewall, infrastructure, and desktop support teams to test, deploy, and support laboratory technology solutions.
• Operational Support: Serve as a central point of contact for laboratory IT operational requests, ensuring timely assessment and resolution.
• Liaise with laboratory stakeholders, vendors, and IT teams to facilitate effective communication and issue management.
• Coordinate laboratory software upgrades and system enhancements across multiple support teams.
• Manage the deployment and maintenance of remote support tools in partnership with laboratory vendors and IT teams.
• Identify and evaluate opportunities to improve system resilience, including network backup and recovery solutions.
• Develop and maintain in-depth knowledge of laboratory systems, applications, and operational processes.
• Support the planning, assessment, and execution of IT changes within laboratory environments, including impact analysis, implementation coordination, and post-deployment monitoring.
• Production & Incident Support: Provide first-line IT support for laboratory systems, investigating, diagnosing, and resolving technical issues.
• Engage and coordinate with specialist IT teams and external vendors to ensure effective issue resolution.
• Support vendors during onsite troubleshooting, maintenance activities, and system investigations.
• Monitor recurring technical issues, identify trends, and drive corrective actions to minimize operational disruption and improve system stability.

Minimum Qualifications

• Bachelors in Computer Science, Information Systems, or Biomedical Engineering
• Experience working in IT Systems, Infrastructure, Security, Network, Lab communications Protocols (ASTM, HL7) within a laboratory environment

Preferred Qualifications

• Master’s degree in computer science, Information Systems, or Biomedical Engineering
• Laboratory or Healthcare IT certifications.
• 2 or more years Labcorp experience

Additional Job Standards

• Demonstrate strong customer service skills
• Ability to work effectively in a matrix organization
• Strong planning, organizational, negotiation and problem-solving skills.
• Excellent written, verbal, and strong interpersonal skills.
• Knowledge of regulatory compliance standards, i.e. 21 CFR part 11.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.