Laboratory Informatics Specialist - FT - Days - Clinical Lab-Administration @ MV

El Camino Hospital; Mountain View (CA); On-site; USD 83,000 - 124,000; Full time

Job summary

El Camino Health is seeking a Liaison/Trainer to develop and implement Epic training across Mountain View and Los Gatos campuses. The role covers building training environments, materials, and certifying trainers, while coordinating with clinical staff and informatics leadership.

You will provide Tier II end-user support and may travel between campuses. Strong Epic experience and knowledge of clinical workflows are essential to shaping effective training and adoption.

Qualifications

• Two years of college or equivalent education/training.
• Bachelor's degree in education, business, computer science, or healthcare field preferred.
• Four years of education, healthcare or business systems experience (Six years required if not Bachelor degreed)
• Knowledge of adult learning principles with prior training experience strongly preferred.
• Project management and/or systems implementation experience. Prior Epic experience preferred.
• Clinical or technical experience in area corresponding to assigned application preferred.
• Proven ability with Excel, Word, and Outlook.
• Demonstrated leadership, project management, and excellent communication skills.
• Must work well with physicians, nursing, and staff; able to work with minimum supervision.
• Experience with HCLL Blood Bank Application and Data Innovations application.

Responsibilities

• Develop and implement training program for Epic applications.
• Coordinate implementation and perform Tier II end-user support.
• Build, test, and maintain training environment and materials.
• Train and credential classroom trainers; act as liaison to clinical staff and analysts.
• Travel between campuses as needed and provide rotating on-call support.

Skills

leadership

project management

communication

adult learning principles

end-user support

Education

Two years of college or equivalent education/training

Bachelor's degree preferred

Tools

Excel

Word

Outlook

Job description

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

FTE 1 Scheduled Bi-Weekly Hours 80 Work Shift Day: 8 hours

Job Description

Specializing in one or more applications, the Liaison/Trainer's primary responsibilities are for the development and implementation of the training program for their respective Epic application(s), to coordinate implementation and perform Tier II end user support of new and upgraded Clinical Information System applications effecting clinical workflow throughout the Mountain View and Los Gatos campuses. Duties include build, test, and maintain training environment; create and maintain all training materials; train and credential additional classroom trainers, acts as the liaison to clinical staff, managers and iCare Analysts, and is the primary contact for clinical systems, clinician issues and assistance including testing and follow up support. Masters both an Epic application and El Camino Hospital's specific workflow to understand decisions that will affect end-user training development. Influences and coordinates with organizational leaders, super users, Epic application coordinators, and the Informatics Manager to develop curriculum that explains the functions and processes of the new system and relates them to the context of existing workflows. Mentors junior informatics staff on the principle of informatics, system support, and training. May need to travel between campuses to perform duties. Provides Tier 2 level support. Participates in rotating on-call support of Clinical Systems.

QUALIFICATIONS

1. Two years of college or equivalent education/training
2. Bachelor's degree in education, business, computer science, or healthcare-related field preferred.
3. Four years of education, healthcare or business systems experience (Six years required if not Bachelor degreed)
4. Knowledge of adult learning principles with prior training experience strongly preferred.
5. Project management and/or systems implementation experience. Prior Epic experience preferred.
6. Clinical or technical experience in area corresponding to assigned application preferred.
7. Proven ability with Excel, Word, and Outlook.
8. Demonstrated leadership, project management, and excellent communication skills. Must demonstrate ability to work well with physicians, nursing, and ancillary staff and also be self-directed
9. Ability to work with minimum supervision and to interact well with all levels of employees and physicians throughout the organization, participate in intra- and interdepartmental collaboration, and handle multiple tasks concurrently to meet deadlines.
10. Experience with HCLL Blood Bank Application and Data Innovations application.

LICENSE/CERTIFICATION/REGISTRATION REQUIREMENTS

1. If configuring Epic, certification is required (certification within 6 weeks after last class if not already certified)
2. California Clinical Laboratory Scientist License preferred
3. Valid California driver's license

Salary Range: $60.06 - $90.09 USD Hour

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation. Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America)

An Equal Opportunity Employer

El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara. At El Camino Health, our nationally recognized doctors and care teams are committed to providing you with high-quality, excellent care. We aim to deliver a healthcare experience that is designed around your individual needs. When you choose El Camino Health for your care, you can count on:

• Distinguished hospitals. Our fully accredited hospitals, Los Gatos, and Mountain View, have received numerous awards and honors for high-quality healthcare.
• Exceptional talent. Our reputation attracts high-caliber doctors who are approachable and friendly, a nursing culture exceptional for its highly personalized patient and family care, and leadership with a deeply personal commitment.
• Innovative approaches to care. We seek new treatments and techniques, and contribute to the medical community through clinical trials.
• Our urgent care sites powered by Carbon Health enable easy, immediate scheduling and follow up through the Carbon Health app.
• A focus on health. Our regional Men's Health Program offers a team approach to care and has a variety of specialists who are focused on men’s health issues, including heart and vascular, urology, sleep disorders, sexual dysfunction and healthy weight.
• We created the South Asian Heart Center and the Chinese Health Initiative to address unique health disparities in our patient population.
• A healing environment. Our spaces were specially designed for tranquility and comfort.