Laboratory Customer Services Administrator

AHK Group Ltd; Spartanburg (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with company contributions

Medical insurance

Dental insurance

Disability insurance

Life Insurance

Vision insurance

Paid time off and holidays

AFLAC options

Job summary

Alfred H Knight in Spartanburg, SC is seeking a Laboratory Customer Services Administrator to join our Laboratory team on site. This full-time role is 40 hours per week, Monday to Friday, and focuses on coordinating with customers to ensure accurate documentation, timely data entry, and clear communication throughout the analytical process.

The ideal candidate will have a High School Diploma and proficiency in Microsoft Word and Excel, Google Suite, and strong customer service skills.

Qualifications

• High School Diploma (minimum).
• MS Word and Excel and Google Suite proficiency.
• Strong customer service or office administration experience preferred.

Responsibilities

• Receiving and sorting incoming packages.
• Organizing and prioritizing sample entry tasks.
• Data entry of incoming samples into Laboratory information management system.
• Communicating with customers at various stages of the analytical process.
• Coordinate and communicate with other AHK locations.
• Communicating with Customers to determine analytical needs or to obtain information required to ensure that correct information is received for the Laboratory.
• Create and communicate customer quotations for submitted samples.
• Creation and communication of Certificate of Analysis and Invoices.
• Management of sample archives and sample returns.
• Previous experience in a customer service or office administration role preferred.

Skills

Customer service

Data entry

Communication

Attention to detail

Initiative

Education

High School Diploma (minimum)

Tools

Microsoft Word

Microsoft Excel

Google Suite

Job description

WHAT IS ON OFFER

Alfred H Knight has an opportunity for a Laboratory Customer Services Administrator to join our Laboratory team based in Spartanburg, South Carolina. The Laboratory Customer Services Administrator is responsible for coordinating with internal and external customers to ensure that instructions are documented accurately, customer expectations are maintained, all samples are referenced, and data is entered in a manner that reflects the highest standard of quality.

Hours: Full Time / 40 hours per week / Monday-Friday

Location: Spartanburg, South Carolina, USA – On Site

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.

RESPONSIBILITIES

• Receiving and sorting incoming packages.
• Organizing and prioritizing sample entry tasks.
• Data entry of incoming samples into Laboratory information management system.
• Communicating with customers, at various stages of the analytical process.
• Coordinate and communicate with other AHK locations.
• Communicating with Customers to determine analytical needs or to obtain information required to ensure that correct information is received for the Laboratory.
• Create and communicate customer quotations for submitted samples.
• Creation and communication of Certificate of Analysis and Invoices.
• Management of sample archives and sample returns.
• Previous experience in a customer service or office administration role preferred.

DO YOU HAVE WHAT IT TAKES?

• Ability to act in a professional manner with an awareness of current working situations.
• Aim to get things done well and set and meet challenging goals, create own measures of excellence and constantly seek ways of improving performance and quality of work.
• Communicate clearly and persuasively, in person, over the telephone or in writing, dealing with technical issues in a non-technical manner.
• Actively embrace change and challenge the norm.
• Develop positive relationships with colleagues.
• Keep a log of achievements, so that these can be used and adapted to the role in future.
• Computer literate.
• Microsoft Word and Excel.
• Excellent communication skills both verbally and electronically.
• Good attention to detail.
• Be able to work from own initiative.

Required Work Experience

• Previous experience in a customer service or office administration role preferred.

Required Qualifications

• High School Diploma (minimum)
• Sound knowledge of Microsoft Word and Excel and Google Suite applications

BENEFITS

• 401K. You can elect to make pre-tax contributions of between 1% to 84% of eligible earnings. The Company contributes 3% of salary per annum.
• Medical. Yourself only - fully Company funded (dependents coverage is available at the employee’s cost).
• Dental. Yourself and dependents - fully Company funded.
• Short Term & Long Term Disability Insurance. Fully Company funded.
• Life Insurance. $80,000 total (as long as you are employed by AHK).
• Voluntary Life and AD&D Insurance. Eligible employees may purchase additional Voluntary Life and AD&D insurance. Premiums are paid through payroll deductions.
• Vision. Vision insurance is available at low cost for employees and dependents which is paid through payroll deductions.
• AFLAC. Several supplemental programs are available to employees at their own cost paid through payroll deductions.
• Time Off. As part of our benefits package, you will receive paid time off (PTO) along with paid public holidays.