Laboratory Courier

Mohawk Valley Health System; City of Utica, Northern (NY, KY); Hybrid; USD 45,847,000 - 63,039,000; Part time

Job summary

Mohawk Valley Health System is seeking an energetic Laboratory Courier to shuttle between medical offices, Patient Service Centers, and the laboratory. You will pickup and deliver mail, supplies, and specimens on a fixed schedule with timely communication to supervisors and staff.

Responsibilities include documenting STAT pickups, maintaining logs, and coordinating with the Outreach team. Requires a high school diploma and valid NYS driver’s license, with 6 months to 1 year of route delivery

Qualifications

• Required: High School graduate.
• Preferred: Clinical Laboratory experience preferred.
• Six months to one year route delivery experience.

Responsibilities

• Pack and deliver documents/mail, office supplies, and specimens to designated sites.
• Follow DOT protocols for safety and specimen transport regulations.
• Communicate with consumers during pick up/delivery and keep Outreach Supervisor informed if complications occur.
• Provide complete and accurate documentation for STAT pick-ups, vehicle maintenance, and dispatch logs.
• Complete mandatory education and competency testing within deadlines.
• Maintain productivity with changes in workload and customer service technology.
• Greet patients/visitors, answer phones, and relay messages to appropriate personnel.
• Plan courier routes and daily responsibilities, prioritizing tasks and limiting missed pickups.
• Collect STATs within designated time frames and deliver to lab, notifying relevant personnel on arrival.

Education

High School diploma

Job description

Under the direction of the Laboratory Administration. Responsible for providing high-quality service to hospital clients, physicians and staff.The lab courier is to shuttle between medical offices, Patient Service Centers, and the laboratory. Couriers pick up and deliver mail, supplies, and specimens for testing, using a fixed schedule that brings them to their stops at approximately the same time every day.

Core Job Responsibilities

• Responsible for the packing and delivery of documents/mail, office, requested specimen collection and other medical supplies in a time efficient manner to each designated site within the couriers assigned route.
• Couriers must follow DOT protocols for safety and specimen transport regulations when transporting items collected from off sites and PSC locations.
• Required to communicate with consumers during pick up/delivery to ensure all items are accounted for and keeping open communication with Outreach Supervisor and client support representatives if complications are encountered.
• Provides complete and accurate documentation for STAT pick-ups, vehicle maintenance log and dispatch log.
• Laboratory couriers are responsible for completing all mandatory education and competency testing within deadlines.
• Demonstrates an ability to maintain productivity with adaption to changes in workload level, work, and changes in customer service technology.
• Acts as a laboratory liaison greets patients, visitors, answers telephone, places a calls and relays messages to appropriate personnel.
• Plans courier routes and daily responsibilities by prioritizing task before embarking on any delivery and ensures that no more than 3 pickup request a year are missed.
• Collects STATs within designated time frame and delivers them to lab, notifying specimen processing or supervisor of STAT upon arrival.

Education/Experience Requirements

Required:

• High School graduate

Preferred:

• Clinical Laboratory experience preferred.
• Six months to one year route delivery experience

Licensure/Certification Requirements

Required:

• Current and Valid NYS Driver's License in good standing
• Minimum of three yearsof a clean, driving record.

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Department CLINICAL LABORATORY
Shift Variable
Shift Hours Worked 8.50
FTE 0.5
Work Schedule HRLY NON-UNION
Employee Status A5 - Regular Part-Time (975 hours per year or more)
Union Non-Union
Pay Range $16 - $22 per hour