Laboratory Client Support Specialist - Client Services

ARUP Laboratories; Salt Lake City (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

ARUP Laboratories, a national clinical and anatomic pathology reference laboratory based in Salt Lake City, seeks a Laboratory Client Support Specialist to independently resolve complex issues and mentor staff within the Referral Testing - 233 department. The role emphasizes problem solving, preanalytic expertise, and cross‑department collaboration.

Monday–Friday, 40 hours per week, with a 9:00 AM–5:30 PM schedule; strong communication and training abilities are essential to support clients and

Qualifications

• Experience in laboratory client support or similar role.
• Ability to resolve complex issues independently.
• Strong communication and training skills.

Responsibilities

• Resolves complex issues with internal and external clients and departments.
• Manages client concerns to reach an acceptable solution, escalate when needed.
• Monitors and reassigns workload based on capacity.
• Assists with training of new employees on all functions within the department.
• Acts as liaison between clients, department, and ARUP.

Skills

Complex problem solving

Client support

Mentoring / training

Cross-department collaboration

Quality assurance awareness

Job description

Primary Purpose

The Laboratory Client Support Specialist works independently to provide problem solving on issues that are complex in nature. Serves as a preanalytic resource, subject matter expert and mentor for their department and division.

Schedule

Monday - Friday (40 hrs/wk)

9:00 AM - 5:30 PM

Department

Referral Testing - 233

Primary Purpose

The Laboratory Client Support Specialist works independently to provide problem solving on issues that are complex in nature. Serves as a preanalytic resource, subject matter expert and mentor for their department and division.

About ARUP

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions

• Resolves complex issues with internal and external clients and departments.
• Manages client concerns to reach an acceptable solution. Escalates issues as appropriate in each instance.
• Monitors and reassigns workforce based on workload.
• Assists with training of new employees on all functions within the department.
• Answers questions for employees related to process, policy and procedure. Assist in the development of employees within the Laboratory Support Technician career ladder.
• Issues credits as appropriate.
• Maintains thorough knowledge of specimen acceptation/rejection policies for the section.
• Works as a liaison between clients/department and other areas of ARUP.
• Serves in the capacity of Laboratory Support Technician as workload and staffing require.
• Assists supervisor, trainer or designee with activities such as developing training plans, training modules, and procedure revisions.
• Communicates with other departments as requested by the supervisor or in their absence.
• Performs quality review by; reviewing errors log, issuing EIT’s and correcting EXCEPT tests.
• Provides education and retraining as needed to all staff levels in their department.
• Monitors equipment and initiates appropriate corrective action as needed.
• Assists supervisor with quality assurance monitoring and documentation as defined.
• Other duties as assigned

Physical And Other Requirements

• Stooping: Bending body downward and forward by bending spine at the waist.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
• Communicate: Frequently communicate with others.
• PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies.
• ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Absolute integrity in the accurate identification of samples, test performance, and reporting of results
• Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance.