Laboratory Clerk

wvumedicine; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

SRMC Summersville Regional Medical Center is seeking a Laboratory Clerical Assistant to support testing workflow, manage orders, and communicate results. This role involves handling patient and physician orders, answering calls, routing to the correct department, and assisting the phlebotomy team in STAT/now collections.

You will operate HIS/LIS systems, prepare reports, fax results, and maintain supplies while ensuring confidentiality and adherence to safety policies in a high‑stress lab

Qualifications

• High school graduate or equivalent required.
• Ability to handle confidential information.
• Good reading/writing and communication skills.
• Basic knowledge of medical terminology.
• Proficient keyboarding and computer skills.

Responsibilities

• Process and order patient/physician orders per procedure manual.
• Answer phones in a friendly, caring manner and route calls appropriately.
• Communicate with satellite labs and drawing stations about orders and requirements.
• Train and guide new associates of the laboratory.
• Direct phlebotomy team for STAT/now collections.
• Operate HIS and LIS systems per manual.
• Prepare, sort, and deliver patient reports to physician offices; fax reports.
• Notify outpatient results of critical values with Read Back as required.
• Receive specimens into Lab Computer System and deliver to appropriate departments.
• Inventory and order office and computer supplies.
• Order tests for in and outpatients per orders.
• Communicate report status with nursing units.
• Adhere to safety policies and wear protective apparel.

Skills

Confidentiality

Multitasking

Reading comprehension

Communication skills

Task prioritization

Medical terminology

Typing/computer skills

Education

High school diploma or equivalent

Job description

Welcome! We’re excited you’re considering an opportunity with us!

Below, you’ll find other important information about this position.

Performs clerical duties associated with and in support of laboratory testing, assists in workflow within the section, responds to inquiries and communicates results of laboratory testing, initiates appropriate charges, and assists in workload tallying of all sections, and performs certain clerical responsibilities in the blood bank. Sorts physician orders and manually transports to data entry. Procurement and processing of blood and body fluids of Laboratory testing

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school graduate or equivalent.

CORE DUTIES AND RESPONSIBILITIES:The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Processes and orders patient/physician orders according to procedure manual.
2. Answers telephone in a friendly voice and caring manner.
3. Transfers calls to appropriate associate and/or department according to need.
4. Communicates with satellite labs and drawing stations for interpretation of physician orders, specimen requirements, etc.
5. Trains and guides new associates of the laboratory.
6. Directs phlebotomy team for STAT/now collections.
7. Demonstrates the knowledge and skills necessary to communicate to the adolescent, adult, geriatric patient per the established age-specific standard.
8. Operates pneumatic chutes and answers them in a timely manner.
9. Operates the telephone so not to prolong callers' waiting period and/or lose the call.
10. Operates HIS and LIS computer systems according to the procedure manual.
11. Prepares, sorts, and delivers patient reports to physician office boxes.
12. Faxes reports to physicians' offices.
13. Telephones in and outpatient results of critical values, including "Read Back", as needed by the technicians.
14. Receives specimens into Lab Computer System.
15. Delivers appropriate specimens to appropriate department.
16. Replenishes outreach client supplies when needed.
17. Inventory and order all office supplies.
18. Inventory and order all computer system supplies.
19. Orders tests on in and outpatients according to manual orders received.
20. Communicates status of reports with nursing units and physician offices as appropriate.
21. Wears task appropriate protective apparel.
22. Complies with safety policies applicable to work area as outlined in the safety manual.

PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be able to work well under high stress conditions.
2. Must be able to perform duties while wearing protective apparel, when appropriate.

WORKING ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Exposure to cleaning agents and disinfectants.
2. Exposure to high stress and frequent work interruptions.
3. Exposure to electrical current
4. Exposure to blood and body fluids.

SKILLS AND ABILITIES:

1. Must be able to handle and maintain confidential information.
2. Must be able to adapt to various workloads and assignments.
3. Must possess reading and comprehension skills.
4. Must have good oral and written communication skills.
5. Must be able to prioritize tasks.
6. Must possess and demonstrate good basic knowledge of medical terminology and/or laboratory testing terms.
7. Must possess and demonstrate good keyboarding/computer skills.

Additional Job Description:

Monday through Friday 8am - 4:30pm

Scheduled Weekly Hours:

40

Shift:

Varied (United States of America)

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

SRMC Summersville Regional Medical Center

Cost Center:

112 SRMC Clinical Labs

Address:

400 Fairview Heights RoadSummersvilleWest Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment.