LABORATORY/CLASSROOM SVCS TECH

University of Michigan; Ann Arbor (MI); On-site; USD 46,000 - 48,000; Full time

Job summary

The University of Michigan School of Nursing's Clinical Learning Center seeks a full-time Laboratory Classroom Services Technician & Standardized Patient Support Specialist. This blended role supports daily operation of the CLC and assists the SP Program Manager in coordinating standardized patient events, both in person and via telehealth.

Reporting to the CLC Co-Directors, you will stock supplies, set up rooms for labs and simulations, greet students, and help maintain sign-out logs.

Qualifications

• A bachelor's degree is preferred; or an equivalent combination of education and experience.
• One (1) or more years of experience in an educational and/or health care education environment.
• Experience with simulation and/or standardized patient events is preferred.
• Advanced proficiency with Microsoft Office products (including Word, Excel, Access, and PowerPoint).
• Excellent oral and written communication skills; ability to write clearly for various mediums.
• Ability to learn new technologies quickly, including video-recording and multimedia equipment.
• Ability to work independently as well as effectively on teams.
• Ability to promote the School of Nursing's values.

Responsibilities

• Assure facilities, equipment, and supplies are organized and set up for in-person SP sessions.
• Understand equipment used in the CLC for SP events, including video systems and Zoom.
• Assist in preparing for and running standardized patient events for undergraduate and graduate needs.
• Help create and maintain sign-out sheets and other record-keeping methods to track SP hours.
• Function as a standardized patient as needed.
• Develop working relationships with faculty and standardized patients.
• Determine supplies and equipment needed for SP events and activities.
• Utilize computer software to support schedules, training sessions, classes, workshops, and other activities.

Skills

Communication

Teamwork

Problem-solving

Adaptability

Attention to detail

Learning agility

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Who We Are

At the University of Michigan School of Nursing, you won't just find a job you'll discover a community. Join a nationally ranked institution where your talents help shape the next generation of health care leaders, fuel groundbreaking research, and make real-world impact across Michigan and beyond.

Whether you're an educator, researcher, or support professional, you'll thrive in a community that values excellence, innovation, collaboration, and lifelong learning.

The University of Michigan School of Nursing (UMSN), Clinical Learning Center (CLC) seeks a full-time Laboratory Classroom Services Technician & Standardized Patient Support Specialist. This blended role divides time between two complementary areas: (1) laboratory and classroom services technician support for the smooth daily operation of the CLC, and (2) support to the Standardized Patient (SP) Program Manager in facilitating standardized patient events.

Reporting to the CLC Co-Directors, this position provides daily support to management and instructional faculty, stocking supplies, setting up and monitoring rooms, setting up and cleaning up simulations, labs, SP events, and greeting students. In addition, this position partners with the SP Program Manager to prepare for, run, and reset standardized patient events held both in person in the CLC and via telehealth (Zoom) format.

The CLC provides learning resources for nursing students. Graduate and undergraduate programs use standardized patient events that enable students to apply therapeutic communication, motivational interviewing, physical assessment, diagnosis, and treatment in a safe and supportive environment.

Responsibilities*

• Assure that facilities, equipment, and supplies are organized and set up for in-person SP sessions, including post-session clean up when on site.
• Understand the use and value of equipment utilized in the CLC for SP events, including video systems, the SimStation system, and Zoom.
• Assist the SP Program Manager and Co-Directors in preparing for and running standardized patient events for undergraduate and graduate needs.
• Help create and maintain sign-out sheets and other record-keeping methods to track standardized patient hours.
• Function as a standardized patient as needed.
• Assist the Co-Directors and SP Program Manager in developing working relationships with faculty and standardized patients.
• Work with the SP Program Manager and faculty to determine supplies and equipment needed for SP events and activities.
• Utilize computer software to support schedules, training sessions, classes, workshops, and other activities as requested.

(40%) Laboratory & Classroom Services

• Stock supplies in exam tables, bedside carts, and other designated areas on a regular basis.
• Set up rooms for labs, events, OSCEs, and checkoffs; monitor rooms during scheduled hours and re-supply as necessary.
• Set up and turn over classrooms during scheduled simulation events; clean up after labs, events, OSCEs, and checkoffs.
• Clean and maintain equipment including task trainers, models, and IV pumps.
• Prepare student packets and sign-up sheets and monitor student sign-ups.
• Work within CLC systems to assess inventory, schedules, and student preparation documents.
• Greet students as they arrive for labs, simulations, and events.
• Check out equipment and maintain check-out logs; order supplies as directed.
• Assist with MUTAs/GTAs (live models): prepare their rooms to request, greet them on arrival, and track their hours.
• Work with faculty to pull together needed items for their labs and simulations.
• Update the classroom services files located on the shared drive.

The above statements are intended to describe the general nature and level of work to be performed and are not an exhaustive list of all associated responsibilities.

Required Qualifications*

Education/Experience:

A bachelor's degree is preferred; or an equivalent combination of education and experience may be substituted for the educational requirement.

One (1) or more years of experience in an educational and/or health care education environment.

Experience with simulation and/or standardized patient events is preferred.

• Ability to learn new technologies quickly, including video-recording and multimedia equipment used in the CLC.

Advanced p roficiency with Microsoft Office products (including Word, Excel, Access, and PowerPoint).

Must have excellent oral and written communication skills. You will be expected to write clearly and concisely for various mediums. You will be expected to have solid interpersonal and organizational skills, and the ability to work effectively with diverse groups.

Attributes:

Excellent problem-solving and decision-making skills.

Proven analytical skills and follow-through; a high degree of creativity, initiative, resourcefulness, and the ability to anticipate needs.

Must have excellent attention to detail and critical thinking skills.

Must be able to work independently as well as effectively on teams.

Ability to serve diverse populations.

• Ability to promote the School of Nursing's Declaration of Values to Empower each other to interrupt or disrupt disrespect;Practice communication that is beneficial, kind and true; Inspire and be inspired by our members' worth, significance and integrity;Cultivate respect for ourselves and others routinely, publicly and privately.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

Shift/Hours/Days: Monday through Thursday 12:00 p.m.-8:30 p.m. and Friday 8:00a.m. - 4:30 p.m. Due to the nature of CLC and standardized patient (SP) activities, start and end times will vary outside of 12:00 p.m.-8:00 p.m. to cover early-morning, late-afternoon, and event-based scheduling; occasional evening and weekend hours may be needed. This is an on-site position.

Salary Range: The target salary range for this position is $46,000-$48,000 per year; salary is commensurate with the qualifications and experience of the selected candidate.

Union Affiliation

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.