Laboratory Assistant - Toxicology

Hennepin Healthcare; Minneapolis (MN); On-site; USD 38,000 - 60,000; Full time

Job summary

Hennepin Healthcare is seeking a dedicated staff member in the Toxicology Lab to collect and process laboratory specimens, enter data into the EHR/LIS, and communicate effectively with patients and healthcare team members. This in-person role supports daily operations, documentation, and client interactions.

The position involves specimen handling, urine collections, software usage, and collaboration with clinicians.

Qualifications

• High school diploma or GED or an approved equivalent
• Six months of experience in a clinical laboratory setting preferred

Responsibilities

• Specimen processing: receive, prepare and distribute clinical specimens
• Process client urine collections and complete required documentation
• Use EHR, LIS, Web Portal and MS Office to complete daily tasks
• Handle high-volume inquiries from clinicians and patients via phone and EHR in-baskets
• Perform routine maintenance and troubleshoot equipment as needed
• Provide administrative support and department-specific tasks after training
• Assist with inventory management and restocking of supplies
• Assist with training of new staff and students

Skills

Customer service

Communication

Data entry

Education

High school diploma or GED

Tools

EHR system

LIS

Web Portal

Microsoft Office

Job description

Job Details

Department: Toxicology Lab
FTE: 1.0 (80hours per pay period)
Workdays: Monday - Friday
Shift(s): Days
Shift Length: 8 hours
Location: In-Person
Other: Occasional holidays rotations

Purpose of this position:

Under general supervision, performs work that involves collecting and/or processing laboratory specimens, entering data into the electronic health record (EHR) and/or the laboratory information system (LIS). Interacts and communicates with patients, their families, and members of the healthcare team by using various communication tools in a timely and professional manner.

RESPONSIBILITIES

• Specimen Processing
• Accurately receive, prepare, and distribute clinical specimens
• Perform client urine collections and complete required documentation
• Utilize the electronic health record (EHR), laboratory information system (LIS), client software (Web Portal), Microsoft Office Suite software, and any other additional department specific software or middleware to efficiently complete daily tasks
• Manage high-volume inquiries from clinicians and patients via phone and EHR in-baskets professionally, responding to external and internal customers’ needs/issues without transferring to another section of the laboratory
• Maintain normal operation and perform routine maintenance of equipment. Following established guidelines complete troubleshooting tasks or elevate for service as required to appropriate resource
• Perform administrative support work and section-specific support activities which they have received applicable training and approval to perform
• Assist with inventory management and supply restocking
• Assist with training of new staff and students

QUALIFICATIONS

Minimum Qualifications:

• High school diploma or GED
• -OR-
• An approved equivalent combination of education and experience

Preferred Qualifications:

• Certified or certified-eligible with a nationally accredited phlebotomy association OR
• Completion of ten quarter credits of biology or chemistry college courses OR
• Six Months of experience in a clinical laboratory setting

Knowledge/ Skills/ Abilities:

• Customer Service skills