Laboratory Assistant

Transcat; Milford (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Transcat is seeking a Laboratory Assistant to support operations, assist with on-site calibrations, and communicate with customers. The role involves coordinating reminders, scheduling calibrations, and handling pipette QC and related tasks, with occasional travel to key accounts.

The position requires a high school diploma or GED (advanced science degree preferred) and a clean driving record, with a willingness to learn new databases and demonstrate solid computer skills.

Qualifications

• Must have a clean driving record.
• Proficient with computers; willing to learn new database.

Responsibilities

• Composing emails to customers for reminders (Weekly).
• Calling customers about reminders or missing documentation (Daily).
• Creating work orders for on-site calibrations (Daily).
• Helping customers with questions and scheduling calibration (Daily).
• QC pipettes in the morning (Daily).
• Scheduling Pipettes for calibration via Email or Phone (Weekly).
• Customer service relations (Daily).
• Customer service liaison to key accounts; may involve travel to account locations.
• On an as needed basis: answering and directing calls; wrapping instruments for transportation; maintaining backup records; on-site logistics for calibration customers; emailing electronic certificates to customers.

Skills

Clean driving record

Computer skills

Education

High school diploma or GED

Advanced science degree

Job description

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles,we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

The general purpose of the Laboratory Assistant is to assist the operations team with daily duties, perform on-site logistics with customers and assist with any general needs of the laboratory.

Responsibilities

Essential Duties and Responsibilities

• Composing emails to customers for reminders (Weekly)
• Making calls to customers about reminders or missing documentation (Daily)
• Creating work orders for on-site calibrations (Daily)
• Helping customers with questions and scheduling calibration (Daily)
• QC pipettes in the morning (Daily)
• Scheduling Pipettes for calibration via Email or Phone (Weekly)
• Customer service relations (Daily)
• Customer service liaison to key accounts, which may require working with the logistics department of said key account to facilitate getting their pipettes calibrated each month. This may also require traveling to the account location multiple times per month
• On an as needed basis
  • Answering and directing calls
  • Wrap instruments for transportation
  • Maintaining backup records with local server for off-site storage
  • Perform on-site logistics for calibration customers
  • Emailing Electronic certificates to customers
• Model the Company’s values to influence others to perform in an aligned manner
• Other duties as assigned

Qualifications

Required Knowledge, Skills, and Abilities

• Clean driving record
• Must demonstrate computer skills/be willing to learn new database

Education and Experience

• High school diploma or GED equivalent
• Advanced science degree, preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.