Lab Technician - Medical Device Returns
SharkNinja
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Benefits offered by this job
Job summary
SharkNinja in Needham, MA is seeking a detail‑oriented QA specialist for post‑launch analysis and product health reporting. You’ll investigate returns, perform root-cause analysis, and provide actionable feedback to design and manufacturing teams.
You will use lab tools and MS Office to document findings, collaborate cross‑functionally, and drive continuous improvements to preserve customer satisfaction.
Qualifications
- Associates Degree in a Technical Area or Vocational/Trade school certificate.
- Ability to perform analysis to determine root cause of issues and offer creative solutions.
- Strong written and verbal communication skills.
- Proficient in Microsoft Word, Excel and PowerPoint; knowledge of SharePoint a plus
- Ability to work autonomously or as a team in an environment with constantly changing priorities.
- Ability to work on multiple tasks simultaneously.
- Resourceful, well organized, highly dependable, efficient and detail oriented
- Ability to use general purpose tools for repair, maintenance, or new construction.
Responsibilities
- Inspect returned products according to quality and safety standards
- Troubleshoot and fix sustaining production test issues that are escalated from Repair Technicians and report to Quality Engineers.
- Perform basic teardowns of returned consumer products and documenting workflow followed
- Reporting quality anomalies to cross functional team for review
- View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action
- Manage product health reporting and push for continuous five-star experience via iterative design improvements.
Skills
Education
Tools
Job description
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world.
At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.
Please note this position will be a fully ONSITE role in our Needham, HQ location.
A detailed-oriented, passionate and dynamic individual is needed to be an integral part of our post launch quality team. You’ll play a pivotal role in product and data analysis to determine reasons for returns, leveraging your learnings to provide feedback through direct administrative, analytic, and physical interaction with consumer products.
This interaction involves but is not limited to reading and understanding instructions/job sheets/protocols/industry standards/etc., use of lab equipment (scales, variac, power analyzers, etc.) standing, sitting, bending, kneeling, squatting, reaching, holding, and lifting for various periods of time (the timing for each activity depends on the testing done and can range from 18 times per day up to 60 times per day), data entry using spread sheet program, and verbal/written communication with direct manager/supervisor.
- Inspect returned products according to quality and safety standards
- Troubleshoot and fix sustaining production test issues that are escalated from Repair Technicians and report to Quality Engineers.
- Perform basic teardowns of returned consumer products and documenting workflow followed
- Reporting quality anomalies to cross functional team for review
- View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action
- Manage product health reporting and push for continuous five-star experience via iterative design improvements.
- Always strive for process efficiency – we value a go-getter who can make the most out of any situation and deliver impactful results
- Present status of activities and special projects to management regularly
- Perform other duties from time to time that include but are not limited to warehouse/work station/facility/common area maintenance, cleaning, and upkeep.
- Associates Degree in a Technical Area or Vocational/Trade school certificate.
- Ability to perform analysis to determine root cause of issues and offer creative solutions.
- Strong written and verbal communication skills.
- Proficient in Microsoft Word, Excel and PowerPoint; knowledge of SharePoint a plus
- Ability to work autonomously or as a team in an environment with constantly changing priorities.
- Ability to work on multiple tasks simultaneously.
- Resourceful, well organized, highly dependable, efficient and detail oriented
- Ability to use general purpose tools for repair, maintenance, or new construction.
- Bachelor’s Degree (or equivalent experience) in mechanical engineering, quality, product development, human factors engineering, or a related field, preferably at a consumer goods company
- Familiarity with electronic test equipment such as multimeters, digital scales, pressure gauges, etc.
- General background in principles of Electrical and Mechanical function and application.
- Ability to stand, sit, kneel, bend, squat, twist, push, pull, reach, and lift for varied amounts of time and multiple times per work day/week (the timing for each activity depends on the testing done and can range from 18 times per day up to 60 times per day).
- Engage in push/pull activities requiring up to 35+ pounds of force repetitively over the course of an 8hour work day.
- Ability to lift/hold up to 25+ pounds in various body positions including lower (squatting or kneeling), middle (standing or walking) and higher (overhead) for varied periods of time (the timing for each activity depends on the testing done and can range from 18 times per day up to 60 times per day).
- Ability to perform team lifts for heavier, larger, or awkward objects.
The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
- medical insurance
- dental insurance
- vision insurance
- flexible spending accounts
- health savings accounts (HSA) with company contribution
- 401(k) retirement plan with matching
- employee stock purchase program
- life insurance
- AD&D
- short-term disability insurance
- long-term disability insurance
- generous paid time off
- company holidays
- parental leave
- identity theft protection
- pet insurance
- pre-paid legal insurance
- back-up child and eldercare days
- product discounts
- referral bonus program
- and more.
$62,100—$72,500 USD
At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community.
We won’t just launch products—you’ll disrupt entire markets.
Life At SharkNinja
SharkNinja Candidate Privacy Notice
- For candidates based in all regions, please refer to this Candidate Privacy Notice.
- For candidates based in China, please refer to this Candidate Privacy Notice.
- For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
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