Lab Technician - Medical Device Returns

Ninjakitchen; Needham (MA); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with match

Employee stock purchase program

Paid time off

Parental leave

Job summary

SharkNinja in Needham, MA is seeking a detailed-oriented post-launch quality specialist to join our team. You will analyze returns data, identify root causes, and provide actionable feedback to engineering and production teams while interacting with consumer products on test stations.

The role requires an Associate degree or higher in a technical field, good communication, and proficiency with Word, Excel, and PowerPoint.

Qualifications

• Associates degree or technical certificate required.
• Strong root cause analysis and problem-solving abilities.
• Excellent written and verbal communication skills.
• Proficient with MS Office; SharePoint a plus.
• Ability to work autonomously or in a team with changing priorities.

Responsibilities

• Inspect returned products per quality and safety standards.
• Troubleshoot and fix production test issues reported by technicians.
• Perform basic teardown of returned products and document workflows.
• Report quality anomalies to cross-functional teams for review.
• Monitor product health and drive continuous five-star improvements.

Skills

Root cause analysis

Communication skills

Autonomous / team work

Documentation

Education

Associates Degree in technical area

Bachelor’s Degree in mechanical quality or related field

Tools

Microsoft Word

Excel

PowerPoint

SharePoint

Job description

About Us

SharkNinjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

AI at SharkNinja

At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

Please note this position will be a fully ONSITE role in our Needham, HQ location.

A detailed-oriented, passionate and dynamic individual is needed to be an integral part of our post launch quality team. You’ll play a pivotal role in product and data analysis to determine reasons for returns, leveraging your learnings to provide feedback through direct administrative, analytic, and physical interaction with consumer products.

This interaction involves but is not limited to reading and understanding instructions/job sheets/protocols/industry standards/etc., use of lab equipment (scales,variac, power analyzers, etc.) standing, sitting, bending, kneeling, squatting, reaching, holding, and lifting for various periods of time (the timing for each activity depends on the testing done and can range from 18 times per day up to 60 times per day), data entry using spread sheet program, and verbal/written communication with direct manager/supervisor.

Responsibilities:

• Inspectreturnedproducts according to quality and safety standards
• Troubleshoot and fix sustaining production test issues that are escalated from Repair Technicians and report toQualityEngineers.
• Performbasic teardownsof returned consumer productsanddocumenting workflow followed
• Reporting quality anomalies to cross functional teamfor review
• View the entire consumer experience at a macro level toidentifyexperience detractors and track product performance, communicating key learnings and developments toappropriate workflows for action
• Manage product health reporting and push for continuous five-star experience via iterative design improvements.
• Always strive for process efficiency – we valuea go-getterwho can make the most out of any situation and deliver impactful results
• Present status of activities and special projects to management regularly
• Perform other duties from time to time that include but are not limited to warehouse/work station/facility/common areamaintenance, cleaning, and upkeep.

Education & Experience Required

• Associates Degreein a Technical Area or Vocational/Trade school certificate.
• Ability to perform analysis todeterminerootcauseof issues and offer creative solutions.
• Strong written and verbal communication skills.
• Proficient in Microsoft Word,Exceland PowerPoint; knowledge of SharePoint a plus
• Ability to work autonomously or as a team in an environment with constantly changing priorities.
• Ability to work on multiple tasks simultaneously.
• Resourceful, well organized, highly dependable, efficient and detail oriented
• Ability to use general purpose tools for repair, maintenance, or new construction.

Education & Experience Preferred

• Bachelor’s Degree (or equivalent experience) in mechanical engineering, quality, product development, human factors engineering, or a related field, preferably at a consumer goods company
• Familiarity with electronic test equipment such as multimeters, digital scales, pressure gauges, etc.
• General background in principles of Electrical and Mechanical function and application.

Physical Ability Required

• Ability to stand, sit, kneel, bend, squat, twist, push, pull, reach, and lift for varied amounts of time and multiple times perwork day/week (the timing for each activity depends on the testing done and can range from 18 times per day up to 60 times per day).
• Engage in push/pull activities requiring up to 35+ pounds of force repetitively over the course of an8hourwork day.
• Ability to lift/hold up to 25+ pounds in various body positions including lower (squatting or kneeling), middle (standing or walking) and higher (overhead) for varied periods of time (the timing for each activity depends on the testing done and can range from 18 times per day up to 60 times per day).
• Ability to perform team lifts for heavier, larger, or awkward objects.

Salary and Other Compensation:

The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.

Pay Range

$62,100 — $72,500 USD

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more.

We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible.

When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. To gether, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

• For candidates based in all regions, please refer to this Candidate Privacy Notice.
• For candidates based in China, please refer to this Candidate Privacy Notice.
• For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [e-mail]