Lab Technical Services Coordinator

Hennepin Healthcare; Minneapolis (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

Hennepin Healthcare is seeking a Lab Technical Services Coordinator to join their team based in Minneapolis, Minnesota. This full-time position requires working primarily on nights, including every other weekend with some flexibility for evening schedules. The coordinator will work collaboratively with laboratory teams and provide excellent customer service.

The ideal candidate will have an Associate's degree or equivalent, experience in a laboratory environment, and customer service skills. Additional certifications such as MLT or CLT are preferred.

Qualifications

• Must have an Associate's degree or equivalent education and experience.
• Certification as Medical Laboratory Technician (MLT) ASCP, or Clinical Laboratory Technician (CLT) NCA preferred.
• Basic knowledge of customer service and Microsoft Office Suite required.

Responsibilities

• Answer incoming phone calls and respond to customer needs.
• Notify providers of critical values and document calls in the electronic health record.
• Utilize laboratory systems for test requests and issue resolutions.

Skills

Customer Service skills

Basic Microsoft Office Suite knowledge

Education

Associate's degree in arts or science or equivalent

Job description

SUMMARY

We are currently seeking a Lab Technical Services Coordinator to join our team. This full time role will primarily work on nights. Includes every other weekend. Some flexibility to flex to evenings on weekend coverage. Purpose of this position: The role of the technical services coordinator is to support a designated section of the laboratory. In this role you must collaboratively work with laboratory teams, organizational laboratory customers, Hennepin Healthcare affiliates and clients to provide an excellent customer experience. Support the mission, vision, values, and strategic initiatives of the organization and demonstrate a commitment to quality service to patients, physicians, the public, and co-workers.

RESPONSIBILITIES

Core Laboratory

• Answers incoming phone calls with the expectation to respond appropriately to external and internal customers’ needs/issues without transferring the phone calls to another section of the laboratory. This will require coordination with all sections of the laboratory and may require a return call for resolution.
• Call/page all critical values to the provider and complete the documentation of all calls in the electronic health record.
• Utilization of the electronic health record and the laboratory information system to efficiently complete add-on test requests, or to confer with the ordering provider if the add-on tests cannot be completed.
• Call all specimen rejection problems to the provider, including all affected specimens for that collection period.
• Monitors the core lab pending logs and communicates to the technical staff to ensure testing is not delayed.
• Operating laboratory equipment as assigned by management after proper training.
• Performs administrative support work including, but not limited to, entry of test results into the laboratory information system, assisting with departmental inventory management.
• Other duties as assigned for which they have received applicable training and supervisor approval to perform.

QUALIFICATIONS

Minimum Qualifications

• Associate’s degree in arts or science or equivalent
• An approved equivalent combination of education and experience

Preferred Qualifications

• One year of experience in the laboratory
• One year of experience in customer service skills

For Core Laboratory

• Certification as Medical Laboratory Technician (MLT) ASCP, or a Clinical Laboratory Technician (CLT) NCA

Knowledge/ Skills/ Abilities

• Customer Service skills
• Basic Microsoft Office Suite knowledge (Word, Excel, Outlook, etc.)