Entry-level Life Sciences - Lab System Support

Cognizant; Phoenix (AZ); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays plus Paid Time Off

Job summary

Cognizant seeks an Entry-level Life Sciences Lab System Support professional. This role involves providing on-site support for lab users and configuring lab computer systems in regulated environments. Ideal candidates have an associate degree in relevant fields and solid understanding of OS and lab operations.

Successful applicants will need to relocate to the Cognizant office in Teaneck, NJ. The position offers a competitive salary with varied benefits, suitable for fresh graduates or individuals with relevant coursework.

Qualifications

• Experience with FDA’s CFR 21 Part 11 requirements.
• Ability to learn new in-house methods.
• Experience in lab support and troubleshooting.
• Familiarity with lab specific software development lifecycle.

Responsibilities

• Providing on-site support to lab end-users for Tier 1-2 issues.
• Install and configure Lab computer systems.
• Participate in process re-engineering workshops.
• Respond to IT support requests related to operational issues.

Skills

Good understanding of Windows Desktop OS support tasks

In-depth knowledge of Microsoft O365 applications

Troubleshooting and replacement of PC hardware components

Strong interpersonal and communication skills

Knowledgeable in a clinical or lab space

Education

Associates degree or equivalent in Biotechnology, Bioinformatics, Computer Science

Tools

System imaging software

Job description

Entry-level Life Sciences - Lab System Support

Position Overview

Life sciences organizations are under pressure to innovate their processes as fast as possible. Thirty of the top global pharmaceutical companies work with Cognizant. We are redefining the way life sciences companies do digital and we are offering solutions specific to the challenges of these companies.

Count on us to address the full discovery lifecycle with offerings that include re-engineering and consulting services, lab automation services, biomarker research and knowledge process outsourcing. To achieve success, Cognizant helps organizations modernize foundational IT infrastructure and move to an ecosystem-based operating model that prioritizes collaboration, agility and resilience while delivering the care experiences that consumers demand - anytime, anywhere.

Description

• Providing on-site support to lab end-users ranging from Tier 1 - 2 type issues.
• Continue to develop an understanding of the business processes and all applicable procedures.
• Vendor support and account provisioning
• In-depth knowledge of GxP operations relates to the FDA’s CFR 21 Part 11 requirements and well as Good Documentation Practices (GDP)
• Install and configure Lab computer systems in a regulated GMP environment.
• Work with vendor’s tech support teams to resolve Lab system application errors as needed.
• Perform administrative tasks on systems such as user additions, removal, method/assay updates.
• Participate in process re-engineering workshops with business and IT stakeholders.
• Perform impact assessment on changing product capabilities.
• Respond to IT support requests to address operational issues with enterprise and quality applications.
• Meet with internal clients and stakeholders to diagnose software and middleware issues.
• Align with other sites and corporate IT to ensure global consistency.
• Review/develop SOPs related to administration and installation of applications used in the lab environments.
• Command of IT ticketing system use and effective workload management.
• Proactively monitors and identifies trends and behaviors in systems support and addresses the findings or escalates to other IT team resources.
• Able to trace phone and network patch cables to wall jacks with the aid of network testing devices.
• System imaging software experience and ability to learn new in-house methods.
• Knowledge of simple AD account management and network connectivity requirements

Qualifications

• Associates degree or equivalent in Biotechnology, Bioinformatics, Computer Science, Computer Engineering, Software Engineering, Information Systems
• Course experiences in Biotechnology Lab Specialist, Biotechnology Laboratory Technician, general Biotechnology courses
• Good understanding of Windows Desktop OS support tasks (7 – Win 11) and ability to set up brand new systems.
• Troubleshooting and replacement of PC hardware components
• In depth knowledge of Microsoft O365 applications and other productivity applications such as Adobe Acrobat
• Able to follow other specific troubleshooting steps and continuously update and create additional knowledge articles.
• Contributing to timely and accurate communications with other parts of the organization regarding IT projects, timelines, and compliance
• Familiar with life science and healthcare domain and strong articulation of requirements and technical writing of documentation
• Knowledgeable in a clinical or lab space; and familiarity enabling technologies in lab specific software development lifecycle (such as validation, and formal testing procedures of Assays and Methods, LIMS, CDS, SDMS, HPLC, GC, Instrumentation
• Engage and interact with business stakeholders to understand business requirements, business scenarios, support testing, and training activities
• Strong interpersonal and communication skills, assertiveness and prioritization skills, and can work collaboratively with global project teams

Location(s)

New hires will be deployed to Cognizant office in Teaneck, NJ (and willing to relocate) where you will work alongside other experienced Cognizant associates delivering technology solutions. Applicants must be willing to relocate to these major geographic area.

Start Date(s)

New hires will start in July 2026. While we will attempt to honor candidate start date preferences, business need and position availability will determine final start date assignment of June or August. Exact start dates will be communicated with enough time for you to plan effectively.

Salary and Other Compensation

Applications are accepted on an ongoing basis. The annual salary for this position is $65,000.00 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Work Authorization

Due to the nature of this position, Cognizant cannot provide sponsorship for U.S. work authorization (including participation in a CPT/OPT program) for this role.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.