Lab Support Svcs Specialist 2

3110 Kennestone Hospital, Inc.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Wellstar Health System in Georgia seeks a Lab Support Services Specialist II for the Day Shift. Under the supervision of the Laboratory Manager, you will perform technical and non-technical duties across hospital lab service areas, serving as a lead in the absence of leadership and ensuring accurate specimen handling and testing workflows.

The role emphasizes patient privacy, collaboration with phlebotomy, and training new staff, with responsibilities spanning pre-analytics, microbiology, and

Qualifications

• High School diploma or GED required.
• BLS certification required upon hire.
• Minimum 3 years' specimen processing experience in a hospital or outpatient setting.

Responsibilities

• Lead duties in the absence of supervisor or manager.
• Operate multiple computer systems with accuracy.
• Provide courteous customer service while protecting privacy.
• Receive and process patient specimens for indicated tests.
• Maintain phlebotomy competency if applicable.
• Assist in orientation and training of new staff.

Skills

Communication

Customer service

Multi-tasking

Organizational skills

Team-oriented

Data entry

Computer proficiency

Education

High School Diploma / GED

Job description

Work Shift Day (United States of America) Job Summary

Under the supervision of the Laboratory Manager, Assistant Manager or Supervisor, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. The LSSS II is fully proficient in their area of expertise and will serve as an expert / lead in their assigned area. Performs all functions that relate to obtaining or processing patient specimens while maintaining customer confidence and satisfaction. Accuracy: Maintains acceptable accuracy in-patient, quality assurance, proficiency and competency testing. Critical Thinking: Uses knowledge and experience to evaluate and investigate specimen problems that arise. Job Knowledge: Maintains current personal training, education and practice of policies and procedures. Productivity: Practices organizational skills for efficiency of time, materials, cost and availability of lab data Communication: Practices information monitoring, investigation, resolution and hand-off to team members. Performs other duties as assigned:

Core Responsibilities and Essential Functions

Performs responsibilities of a Lab Support Services Specialist (May or may not include Phlebotomy):

• Will take on lead duties in the absence of the supervisor or manager.
• Technical / HIS / LIS-Ability to operate in multiple computer systems simultaneously while maintaining accuracy and quality.
• Customer Service Support-Communicates effectively and courteously with all customers while maintaining privacy and confidentiality at all times.
• Specimen receipt and processing-Handle all patient specimens appropriately for tests indicated.
• Phlebotomy- Maintain Phlebotomy competency if appropriate for the department working in.
• Education and training for new employees-Responsible for assisting in orientation and training of new staff for the department.

Modular Pre-Analytics System and Storage Unit (if Required)

• Key Operator for the Pre-Analytics and Storage Unit
• Monitors and identifies system monitor functions
• Thorough knowledge of Pre-Analytics computer functions and specimen location
• Thorough knowledge of each Pre-Analytics module and their function
• Responsible for performing daily maintenance for Pre-Analytics module and all components
• Complete understanding of processes for the Pre-Analytics module
• Possess the ability to trouble shoot errors or problems for the Pre-Analytics and storage unit.
• Follows up with contacting service for further instructions.
• Thorough knowledge of loading and off-loading samples for the Pre-Analytics and storage unit.

Outpatient Registration (if Required)

• Check all lab orders (electronic or manual) for accuracy and completion of diagnosis code and print ABN if required.
• Follows all Medicare regulations for testing eligibility.
• Ensures accurate information is captured in multiple registration systems (Wellstar HIS)
• Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician and office staff to ensure accuracy.
• Ensures activity is recorded
• Ensures all stats are sent to the laboratory within time guidelines.

Microbiology Processing (if Required)

• Performs all aspects of specimen processing including reporting and resolving specimen problems
• Prepares media and supplies for transfer to sister hospitals as needed.
• Serves as expert for ordering and processing Microbiology specimens. Follows up with and is the contact for processors at sister hospitals
• Maintains and sets up organisms for media QC
• Key Operator for the appropriate instrumentation
• Weekly and monthly maintenance of processing equipment (centrifuges, stainer, cytofuge)
• Trains new employees on processing duties
• Sets up all proficiency specimens

Blood Bank Component Processing (if Required)

• Works independently preparing products for transfusion medicine, maintaining blood bank equipment, answering calls related to patient care. Prepares all products using good lab technique and adheres to established procedures.
• Performs all routine preparation and issuing of products per protocol.
• Performs all lab supplementary tasks for maintenance, safety, logs all required activities to track workload, work in progress, pending logs and amended information.
• Effectively communicates all information to appropriate personnel as required by policy and procedure.
• Participates in shift to shift hand-off communication.
• Uses LIS and HIS when needed to perform job duties, as resources, and to assist in moving specimens within blood bank.
• Perform STAT duties as needed. Handle emergency products efficiently and appropriately

Performs other duties as assigned. Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education

• High School Diploma / GED

General Required Minimum License(s) and Certification(s)

• All certifications are required upon hire unless otherwise stated.
• BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor

Additional License(s) and Certification(s)

• Required Minimum Experience: Minimum 3 years experience in specimen processing in an outpatient or hospital laboratory environment

Required Required Minimum Skills

Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry and computer proficiency. Demonstrates leadership in area of expertise.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.

Mission, Vision & Values

• OUR MISSION: To enhance the health and well-being of every person we serve.
• OUR VISION: Deliver world-class healthcare to every person, every time.
• OUR VALUES: We serve with compassion We pursue excellence We honor every voice Culture of Excellence

Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.