Manager, Lab Operations

3110 Kennestone Hospital, Inc.; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Wellstar Health System is seeking a Laboratory Manager to lead a designated laboratory department, including phlebotomy, staffing, operations, and regulatory adherence. This role reports to the Administrative Director of Laboratory Services and requires significant leadership and regulatory expertise.

Responsibilities include scheduling, performance monitoring, budget involvement, and ensuring CAP/CLIA/TJC/FDA/OSHA compliance.

Qualifications

• Bachelor's degree in Medical Science.
• MLS(ASCP) - Medical Laboratory Scientist or MT(AMT) - Medical Technologist or RN with applicable licensure.
• Minimum 8 years clinical experience with at least 2 years in a supervisory role.
• Knowledge of CAP, CLIA, TJC, FDA and OSHA requirements.

Responsibilities

• Supervise laboratory staff and oversee staffing and schedules.
• Ensure compliance with regulatory standards and accreditation processes.
• Monitor budgets and assist in annual operating and capital expenditures.
• Coordinate proficiency testing and quality improvement activities.
• Lead performance improvement initiatives and coordinate with hospital leadership.

Skills

Effective communication

Critical thinking

Team collaboration

Problem-solving

Multitasking

Regulatory knowledge

Education

Bachelor's degree in Medical Science

MLS(ASCP) - Medical Laboratory Scientist

MT(AMT) - Medical Technologist

RN - Registered Nurse

Job description

Job Summary

Work Shift Day (United States of America) Job Summary: Under the direct supervision of the Administrative Director of Laboratory Services, a Laboratory Manager directly manages and supervises all functions of their assigned laboratory department. Oversees all daily functions of the laboratory /phlebotomy, including staffing, problem resolution, operational parameters, customer service, supplies, training/orientation of staff, and adherence to all regulatory requirements (CAP, CLIA, TJC, FDA and OSHA). In the absence of the Laboratory Director, the Manager may then have oversight of the Laboratory. Please refer to the Core Skills/Competencies and additional Hospital-Wide Skills/Expectations sections of this document for additional information regarding the requirements of this position.

Core Responsibilities and Essential Functions

Management Functions

• Gives clear concise directions (oral and written) to laboratory staff.
• Establishes the monthly work schedule and on-call schedule with sufficient lead time.
• Monitors staff performance daily and intervenes promptly when needed.
• Demonstrates effective problem-solving skills.
• Arranges coverage for time off requests for technologists.
• Attends committee meetings as assigned.
• Monitors labor on a daily basis to ensure meeting productivity goals.
• Is responsible for or participates in the development of the annual operating and capital budgets for either the lab as a whole or the assigned department.

Orientation/Education/Competencies

• Establishes orientation schedule for new employees.
• Monitors progress of orientees.
• Maintains employee education files.
• Monitors staff competency/education completion rate and initiates action if needed.
• Initiates / develops training sessions, as needed.
• Attends / completes all required education on time.
• Ensures all orientation paperwork is completed prior to employee beginning work.

Quality/Compliance Reviews

• Quality/Compliance Reviews general laboratory procedure manuals once every two years.
• Makes policy revisions promptly.
• Ensures general laboratory meets all requirements for accreditation (CAP, CLIA, TJC, and OSHA).
• Coordinates proficiency testing.
• Demonstrates working knowledge of laboratory compliance program.
• Successful completion of annual compliance competency.

Performance Improvement

• Demonstrates working knowledge of hospital and laboratory performance improvement (PI) plan.
• Assists in the identification and resolution of PI issues.
• Documents deviations from standard operating procedures on the PI logs.
• Any other duties as assigned.

Trust/Engagement

• Builds a culture of trust and engagement as reflected in the Great Place to Work Trust Index Survey at a direct report, workgroup and hospital/entity level.
• Holds leaders accountable for behaviors that create trust and engagement.
• Performs all duties and responsibilities of this position in a manner that reflects the values of WellStar.
• Maintains and strengthens relationships with physicians and assures their involvement in developing systems to assure the growth of the service and the cost‑effective delivery of quality patient care in a manner that fosters patient and employee satisfaction.

Results Oriented Leadership

• Sets challenging and productive goals for team.
• Holds team accountable for actions while providing leadership and motivation.
• Provides resources and support, Uses checkpoints and data to track progress, setting up system and processes to measure results.
• Collaboration and Partnership Works collaboratively and as a team member with hospital leadership.
• Partners with Human Resources to achieve desired organizational culture, staffing and workforce metrics.
• Fosters positive working relationships between staff and physicians across the Health System.
• Fosters a culture that focuses on patient satisfaction, safety, customer service, staff participation, collaboration, motivation, and effective communication.
• Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education

Bachelors Medical Science

Required Minimum License(s) and Certification(s)

All certifications are required upon hire unless otherwise stated. MLS(ASCP) - Medical Laboratory Scientist or MT(AMT) - Medical Technologist or MT(AAB) - Medical Technologist or RN - Reg Nurse (Single State) or BC-PA-CLIN - Brd Cert-PA-Pathology-Clinical or RN-COMPACT - RN - Multi-state Compact

Required Minimum Experience

Minimum 8 years Clinical experience in a healthcare institution with a minimum of two (2) years in a supervisory position.

Required Minimum Skills

• Must possess the ability to communicate effectively (orally and in writing), establish and accomplish objectives, function independently and under pressure, organize work to prevent delays, demonstrate critical thinking skills, and promote collaborative problem‑solving both within the department and hospital‑wide.
• Must have a knowledge of laboratory concepts and applications, and laboratory regulatory requirements.
• Must be able to perform effectively in a stressful and fast paced work environment.
• Must have the ability to prioritize appropriately.
• Must be detail oriented and have the capacity to effectively multitask throughout the work shift.
• Must have excellent communication skills and the capacity to interact professionally with a variety of customers, including but not limited to patients, families, co‑workers, volunteers, and physicians throughout the work shift.
• Must possess the ability to function independently, yet productively as a cooperative team member with various work teams associated with the position.
• Must be compliant, with a willingness to follow all Hospital policies as well as the established practices, protocols and procedures of the position, department, and applicable professional standards.

Join Us

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more. Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.

Mission, Vision & Values

OUR MISSION: To enhance the health and well-being of every person we serve.

OUR VISION: Deliver world‑class healthcare to every person, every time.

OUR VALUES: We serve with compassion We pursue excellence We honor every voice Culture of Excellence Wellstar consistently receives attention and accolades from national organizations that set the standards for world‑class care. Our system‑wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top‑notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.