Lab Support Svcs Specialist 2

Wellstar Health System; Roswell (GA); On-site; USD 27,552,000 - 38,573,000; Full time

Job summary

Wellstar Health System is seeking a dedicated phlebotomy and laboratory support professional to join our day shift. You will handle specimen receipt, phlebotomy, and data entry across HIS/LIS platforms, while delivering excellent patient and provider service.

Responsibilities include processing specimens, maintaining safety and accuracy, and supporting multiple lab areas as workload shifts. A high school diploma and phlebotomy certification are preferred, with BLS required on hire.

Qualifications

• High school diploma or GED is required.
• BLS certification is expected upon hire or within onboarding.
• Phlebotomy experience and familiarity with laboratory workflows preferred.

Responsibilities

• Receive and process specimens in the lab to ensure quality and accuracy.
• Perform phlebotomy and specimen collection with proper patient identification and safety.
• Provide customer service to patients and care providers and resolve issues per guidelines.
• Enter orders and manage data across HIS/LIS systems and reference labs.
• Assist with teaching and onboarding of new staff as needed.

Skills

Communication

Customer service

Multi-tasking

Data entry

Typing 40 wpm

Teamwork

Attention to detail

Computer literacy

Education

High School Diploma / GED

Phlebotomy Certification (preferred)

Tools

Sunquest

HIS/LIS systems

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.

Work Shift

Day (United States of America)

Job Summary:

Under the supervision of the Laboratory Manager or designee, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. Duties included, but not limited to: HIS/LIS data entry, troubleshooting and laboratory technical support functions Customer Service for all patients and health care providers. Specimen receipt and processing including preparing specimens for transport to reference labs, microbiology processing, loading samples on lab automation and preparing samples for the technical staff. Phlebotomy procedures including all types of specimen collection techniques. Pre-Analytical and specimen storage robot operation Assist in multiple areas as workload and staffing changes.

Core Responsibilities and Essential Functions:

Specimen Receipt and Processing

• Check all specimens arriving in the lab for sufficient quality and quantity.
• Cancel unacceptable specimens after notifying RN and documenting in the LIS.
• Centrifuge, decant or split specimens as needed; combine orders as needed. Take to the testing areas in a timely fashion. Pull samples as needed for lab pending lists.
• Measure and aliquot 24 hr urine samples and enter required information in the LIS.
• Via tracking and pending logs, prepare specimens for transport to reference labs.
• Check accuracy of outpatient orders and resolve discrepancies, correcting orders as needed.
• Check physician, drop off specimen and Home Health orders for accuracy in HIS/LIS.
• Resolve any insurance/billing problems noted with PAS or Outreach staff.
• Processing microbiology specimens (plating/preparation and preparing gram stains)

Phlebotomy

• Prepare and maintain phlebotomy tray with all supplies required to perform duties.
• Perform phlebotomy in accordance with Wellstars patient identification, confidentiality, safety and infection control guidelines with appropriate care given to PPE, sharps disposal and hand washing.
• Collects quality blood specimens both venous and capillary for processing, minimum venipunctures 10/hour.
• Critically review each collection list to minimize the number of times a patient is collected by searching for and canceling duplicate orders and combining orders that can be collected together within lab guidelines or after RN approval. Question orders that seem repetitive or unusual.
• Identifies patient using two patient identifiers before drawing blood and informs nursing of any missing or incorrect arm bands of the time.
• Complies with Blood Culture and Blood Bank specimen collection procedures and specimen handling requirements.
• Confirms the patient has been left in a secure position, tourniquet removed and puncture wound has clotted before leaving patient of the time.
• Delivers specimens to the Laboratory with specified timeframe.
• Resolves unreceived specimen pending log in LIS. Pull acceptable samples if possible

Customer Service Support

• Complies with AIDET standards always
• Communicate effectively and courteously with all outpatients, visitors and hospital personnel as they arrive in the lab or when on patient care areas, making a good, competent impression our priority.
• Maintains patient privacy and confidentiality always.
• Receive incoming calls; resolve or route as appropriate.
• Resolve patient / patient care provider complaints; understand when to refer to supervisor.
• Provide patient test results to patient care providers via printed reports, fax or verbal communication.
• Maintain organized files for physician orders, reference lab reports, other lab reports, as needed.
• Make follow-up calls to patients, patient care providers concerning problem specimens, recollects.
• Perform call back function for critical and notification values.

Technical/ HIS / LIS

• HIS / LIS order entry. Able to work in multiple computer systems as needed to perform job functions. Use critical thinking skills and lab knowledge to resolve patient orders and irretrievable samples.
• Report and troubleshoot HIS/LIS, printer, fax malfunctions.
• Organize specimen intake in various downtime scenarios and recovery from same.
• Assist with inventory control. Maintain organization of laboratory storage areas.
• Restock consumables in the phlebotomy, clerical areas, store room and laboratory.
• Perform QA checks on refrigerators, freezers as required.

Teaching /In-Service/ Email

• Assists in orientation and training of new employees as assigned.
• Check emails daily in Sunquest.
• Completes all assigned training and competency testing within specified time periods.
• Participates in of staff meetings and reads of posted meeting minutes.
• Performs other duties as assigned

Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• High School Diploma / GED General

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

• BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor

Additional License(s) and Certification(s):

Phlebotomy Certification by a national organization Upon Hire Preferred

Required Minimum Experience:

Experience in either phlebotomy and / or specimen processing in an outpatient or hospital laboratory environment Preferred

Required Minimum Skills:

Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry, typing 40 wpm and working computer knowledge.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.