Lab Support Specialist

BioSpace; New Jersey; On-site; USD 78,000 - 103,000; Full time

Benefits offered by this job

401(k) with company match

Paid parental leave

Paid time off

Flexible spending accounts

Health insurance

Job summary

Legend Biotech is seeking a Lab Support Specialist to join the Information Technology team in Somerset, NJ. The role focuses on operating and qualifying laboratory IT capabilities, onboarding instrument systems, and providing ongoing support for computing devices and scientific applications.

The candidate will collaborate with scientists, vendors, and IT colleagues to ensure compliant, secure, and reliable lab IT environments, including GxP procedures and instrument software troubleshooting.

Qualifications

• BS degree in biotechnology, life sciences, or related field.
• Experience in biotech/pharma industry appreciated.
• Knowledge of GxP software administration and configuration.
• Experience with Windows-based operating systems.
• Experience installing and supporting lab IT systems and applications.
• Experience with customer training and support.
• Familiarity with ticketing systems (ServiceNow/Jira).
• Understanding of SDLC and computer systems validation (CSV).
• Proficiency with MS Office applications.

Responsibilities

• Support and manage laboratory computing environment per IT policies.
• Assist onboarding of instrument systems into the lab and vendor integration.
• Configure instruments and qualify systems following GxP where applicable.
• Provide operational support for lab computers and software.
• Troubleshoot instrument software and connectivity with instruments.
• Coordinate with scientists, vendors, and IT for new system implementations.
• Maintain documentation, SOPs, and knowledge base articles.
• Ensure incident tracking and service requests are properly documented.

Skills

GxP software administration

Windows operating systems

ServiceNow

Jira

Lab IT support

SDLC knowledge

CSV validation

Training customers

Documentation

Team collaboration

Education

BS in Biotechnology or Life Sciences

Tools

FlowJo

Zageno

SnapGene

MS Office (Access, Excel, Project, PowerPoint, SharePoint, Teams, Word)

ServiceNow

Jira

Job description

Legend Biotech is a global biotechnology company dedicated to treating and, one day, curing life-threatening diseases. Headquartered in Bridgewater, New Jersey, we are advancing the next generation of cell therapy through a portfolio of innovative technologies, including autologous, allogeneic, and in vivo cell therapy approaches. Our research spans chimeric antigen receptor T-cell (CAR-T), T-cell receptor (TCR-T), natural killer (NK) cell-based therapies, and other emerging platforms designed to transform the treatment of serious diseases. From our global network of research and development sites, we are committed to discovering and developing safe, effective, and cutting-edge therapies for patients worldwide. Legend Biotech entered into a global collaboration agreement with Johnson & Johnson to jointly develop and commercialize CARVYKTI® (ciltacabtagene autoleucel; cilta-cel). Through this strategic partnership, we combine complementary expertise and capabilities to advance innovative immunotherapies for patients living with multiple myeloma. Legend Biotech is seeking a Lab Support Specialist as part of the Information Technology team based in Somerset, NJ.

Role Overview

The Lab Support Specialist will assist in the operation of laboratory IT capabilities and R&D systems. This individual’s responsibilities will include supporting, and in some cases coordinating, the end-to-end process of onboarding an instrument system into a laboratory, from procuring the computer according to vendor specifications, connecting it to the network, configuring the instrument with the vendor, conducting risk assessments, and qualifying the system according to GxP procedures where applicable. In addition, the ideal candidate will provide operational support for existing laboratory computing devices and scientific applications.

Key Responsibilities

• The critical nature of these systems requires appropriate support to ensure a highly stable, secure, and reliable computing environment.
• This role will provide support and systems management for the laboratory computing environment in accordance with IT policies and procedures.
• Adherence to standard operating procedures, timely execution of work, and collaboration with scientists, IT colleagues, and vendors are essential to maximize productivity for bench scientists and ensure the integrity of both the laboratory data collected and the systems used to collect that data.
• Collaborate with scientists, vendors, and IT colleagues on new systems implementation, integration, and administration.
• Participate in the installation, documentation, and testing of instrument systems.
• Assist with the implementation of new capabilities and upgrades to existing computer systems utilized in the laboratory, including instrument software, operating systems, computer hardware, and additional PC accessories.
• Aid in troubleshooting and provide technical support for instrument software installed on laboratory computers, as well as connectivity between computers and instruments.
• Aid in troubleshooting and provide technical support for various laboratory equipment, including firmware and network connectivity where applicable.
• Provision user accounts on standalone and network-connected laboratory equipment and instruments.
• Provision user accounts for scientific software such as FlowJo, Zageno, SnapGene, journal subscriptions, and other related applications.
• Provide support for computer equipment and peripherals within GMP suites while following Grade B gowning and cleaning protocols.
• Contribute to the development of standard operating procedures (SOPs) and work instructions for the area.
• Assist in completing necessary risk assessments and qualification protocols to support the GxP applicability of instrument systems where applicable.
• Coordinate with engineering, facilities, and quality teams to ensure the timely installation, commissioning, and qualification of laboratory instruments and IT systems.
• Track, document, and update incidents and service requests accurately within the IT Service Management (ITSM) system.
• Assist in updating and maintaining knowledge base articles.

Requirements

• BS degree with 2 years of experience in the biotechnology or pharmaceutical industry.
• Understanding of laboratory science within the life sciences industry, preferably in the cell therapy space.
• Understanding of GxP software administration and configuration.
• Understanding of Windows-based operating systems.
• Experience installing, configuring, and supporting systems and applications in laboratory environments.
• Experience with direct customer and user interaction, including training.
• Demonstrated understanding of the need for standards, along with a willingness to provide input for improving strategies that support the laboratory computing environment.
• Experience supporting standalone or enterprise computerized systems and applications.
• Commitment to quality.
• Strong problem-solving skills.
• Ability to work on multiple complex assignments, supporting both routine and project activities, while demonstrating adaptability to changing priorities within a cutting‑edge industry and scientific environment.
• Willingness to actively contribute to the team by offering candid and constructive feedback while supporting final decisions. Takes shared ownership of outcomes and works collaboratively to address issues with a high level of professionalism.
• Takes direction well and demonstrates a conscientious, team‑first approach.
• Demonstrates professional integrity and is highly organized and detail‑oriented.
• Familiarity with ticketing systems such as ServiceNow, Jira, or similar platforms.
• Knowledge of the software development lifecycle (SDLC) and computer systems validation (CSV).
• Proficient knowledge and understanding of Microsoft Office applications, including Access, Excel, Project, PowerPoint, SharePoint, Teams, and Word, as well as other relevant software programs.
• Strong interpersonal, verbal, and written communication skills with a service‑oriented attitude. Must contribute to a collaborative, team‑based, and positive environment while demonstrating a clear sense of purpose and a strong commitment to business goals.

Benefits and Paid Time Off

Medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer eight (8) weeks of paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and eleven (11) company holidays. Additional voluntary benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide voluntary commuter benefits, family planning and care resources, well‑being initiatives, and peer‑to‑peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

Other Types of Pay

Performance-based bonus and/or equity is available to employees in eligible roles.

Pay Range (Base Pay)

$78,251 - $102,705 USD

The base pay range below is what Legend Biotech USA Inc. reasonably expects to offer at the time of posting. Actual compensation may vary based on experience, skills, qualifications, and geographic location. The company reserves the right to modify this range as needed and in accordance with applicable laws.

Please note: These benefits are offered exclusively to permanent full‑time employees. Contractors are not eligible for benefits through Legend Biotech.

Work Authorization & Employment Eligibility

Applicants must be authorized to work in the United States. As part of our commitment to maintaining a lawful workforce and ensuring compliance with federal employment regulations, we participate in the E‑Verify program. If you are selected for employment, you will be required to complete the Form I‑9 process, and your employment eligibility will be verified through E‑Verify in accordance with applicable federal law. We are committed to providing a fair, transparent, and welcoming hiring experience for all candidates.

EEO Statement

It is the policy of Legend Biotech to provide equal employment opportunities without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other protected characteristic under applicable federal, state or local laws or ordinances.

Employment is at‑will and may be terminated at any time with or without cause or notice by the employee or the company.

For information related to our privacy notice, please review: Legend Biotech Privacy Notice.