Lab Support Specialist

Legend Biotech US; New Jersey; On-site; USD 78,000 - 103,000; Full time

Job summary

Legend Biotech US in Somerset, NJ seeks a Lab Support Specialist to help run laboratory IT capabilities and R&D systems. You will onboard instrument systems, configure networks, and ensure GxP-compliant qualification of instruments, while supporting existing laboratory computing devices and scientific software.

Collaborate with scientists, vendors, and IT colleagues, manage incidents in the ITSM system, and contribute to SOPs and risk assessments to maintain quality as we enable cutting-edge

Qualifications

• BS degree with 2 years of experience in the biotechnology or pharmaceutical industry.
• Experience installing, configuring, and supporting systems and applications in laboratory environments.
• Experience with direct customer and user interaction, including training.

Responsibilities

• This role will provide support and systems management for the laboratory computing environment in accordance with IT policies and procedures.
• Adherence to standard operating procedures and timely execution of work.
• Collaborate with scientists, vendors, and IT colleagues on new systems implementation, integration, and administration.
• Participate in the installation, documentation, and testing of instrument systems.
• Assist with the implementation of new capabilities and upgrades to laboratory computer systems.
• Aid in troubleshooting and provide technical support for laboratory equipment, including firmware and network connectivity.
• Provision user accounts on standalone and network-connected laboratory equipment and instruments.
• Provide support for computer equipment and peripherals within GMP suites while following gowning and cleaning protocols.
• Contribute to the development of SOPs and work instructions for the area.
• Assist in qualification protocols to support GxP applicability of instrument systems.
• Coordinate with engineering, facilities, and quality teams to ensure installation and qualification of laboratory instruments and IT systems.
• Track, document, and update incidents and service requests in the ITSM system.

Skills

IT support

GxP understanding

Customer training

SDLC knowledge

CSV knowledge

Ticketing

Problem solving

Multi-tasking

Collaboration

Communication

Education

BS degree

Tools

ServiceNow

Jira

FlowJo

Zageno

SnapGene

MS Office

Excel

Job description

Legend Biotech is a global biotechnology company dedicated to treating and, one day, curing life‑threatening diseases. Headquartered in Bridgewater, New Jersey, we are advancing the next generation of cell therapy through a portfolio of innovative technologies, including autologous, allogeneic, and in vivo cell therapy approaches. Our research spans chimeric antigen receptor T‑cell (CAR‑T), T‑cell receptor (TCR‑T), natural killer (NK) cell‑based therapies, and other emerging platforms designed to transform the treatment of serious diseases. From our global network of research and development sites, we are committed to discovering and developing safe, effective, and cutting‑edge therapies for patients worldwide.

Legend Biotech entered into a global collaboration agreement with Johnson & Johnson to jointly develop and commercialise CARVYKTI® (ciltacabtagene autoleucel; cilta‑cel). Through this strategic partnership, we combine complementary expertise and capabilities to advance innovative immunotherapies for patients living with multiple myeloma.

Legend Biotech is seeking a Lab Support Specialist as part of the Information Technology team based in Somerset, NJ.

Role Overview

The Lab Support Specialist will assist in the operation of laboratory IT capabilities and R&D systems. This individual’s responsibilities will include supporting, and in some cases coordinating, the end‑to‑end process of onboarding an instrument system into a laboratory, from procuring the computer according to vendor specifications, connecting it to the network, configuring the instrument with the vendor, conducting risk assessments, and qualifying the system according to GxP procedures where applicable. In addition, the ideal candidate will provide operational support for existing laboratory computing devices and scientific applications.

Key Responsibilities

• This role will provide support and systems management for the laboratory computing environment in accordance with IT policies and procedures.
• Adherence to standard operating procedures, timely execution of work, and collaboration with scientists, IT colleagues, and vendors are essential to maximize productivity for bench scientists and ensure the integrity of both the laboratory data collected and the systems used to collect that data.
• Collaborate with scientists, vendors, and IT colleagues on new systems implementation, integration, and administration.
• Participate in the installation, documentation, and testing of instrument systems.
• Assist with the implementation of new capabilities and upgrades to existing computer systems utilized in the laboratory, including instrument software, operating systems, computer hardware, and additional PC accessories.
• Aid in troubleshooting and provide technical support for various laboratory equipment, including firmware and network connectivity where applicable.
• Provision user accounts on standalone and network-connected laboratory equipment and instruments.
• Provision user accounts for scientific software such as FlowJo, Zageno, SnapGene, journal subscriptions, and other related applications.
• Provide support for computer equipment and peripherals within GMP suites while following Grade B gowning and cleaning protocols.
• Contribute to the development of standard operating procedures (SOPs) and work instructions for the area.
• Assist in completing necessary risk assessments and qualification protocols to support the GxP applicability of instrument systems where applicable.
• Coordinate with engineering, facilities, and quality teams to ensure the timely installation, commissioning, and qualification of laboratory instruments and IT systems.
• Track, document, and update incidents and service requests accurately within the IT Service Management (ITSM) system.

Requirements

• BS degree with 2 years of experience in the biotechnology or pharmaceutical industry.
• Understanding of laboratory science within the life sciences industry, preferably in the cell therapy space.
• Experience installing, configuring, and supporting systems and applications in laboratory environments.
• Experience with direct customer and user interaction, including training.
• Demonstrated understanding of the need for standards, along with a willingness to provide input for improving strategies that support the laboratory computing environment.
• Experience supporting standalone or enterprise computerized systems and applications.
• Commitment to quality.
• Strong problem‑solving skills.
• Ability to work on multiple complex assignments, supporting both routine and project activities, while demonstrating adaptability to changing priorities within a cutting‑edge industry and scientific environment.
• Willingness to actively contribute to the team by offering candid and constructive feedback while supporting final decisions. Takes shared ownership of outcomes and works collaboratively to address issues with a high level of professionalism.
• Familiarity with ticketing systems such as ServiceNow, Jira, or similar platforms.
• Knowledge of the software development lifecycle (SDLC) and computer systems validation (CSV).
• Proficient knowledge and understanding of Microsoft Office applications, including Access, Excel, Project, PowerPoint, SharePoint, Teams, and Word, as well as other relevant software programs.
• Strong interpersonal, verbal, and written communication skills with a service‑oriented attitude. Must contribute to a collaborative, team‑based, and positive environment while demonstrating a clear sense of purpose and a strong commitment to business goals.

The base pay range below is what Legend Biotech USA Inc. reasonably expects to offer at the time of posting. Actual compensation may vary based on experience, skills, qualifications, and geographic location. The company reserves the right to modify this range as needed and in accordance with applicable laws.

Other Types of Pay: Performance-based bonus and/or equity is available to employees in eligible roles.

Benefits and Paid Time Off: Medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer eight (8) weeks of paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and eleven (11) company holidays. Additional voluntary benefits include flexible spending and health savings accounts, life and AD&D insurance, short‑and long‑term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide voluntary commuter benefits, family planning and care resources, well‑being initiatives, and peer‑to‑peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

Pay Range (Base Pay):

$78,251 - $102,705 USD

Please note: These benefits are offered exclusively to permanent full‑time employees. Contractors are not eligible for benefits through Legend Biotech.

Applicants must be authorized to work in the United States. As part of our commitment to maintaining a lawful workforce and ensuring compliance with federal employment regulations, we participate in the E‑Verify program. If you are selected for employment, you will be required to complete the Form I-9 process, and your employment eligibility will be verified through E-Verify in accordance with applicable federal law. We are committed to providing a fair, transparent, and welcoming hiring experience for all candidates.

EEO Statement

It is the policy of Legend Biotech to provide equal employment opportunities without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other protected characteristic under applicable federal, state or local laws or ordinances.

Employment is at‑will and may be terminated at any time with or without cause or notice by the employee or the company.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Legend Biotech US’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.