Lab Support Services Specialist- Phlebotomy(3am-1:30pm)

WellStar Health System; United States; Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Wellstar Health System seeks a phlebotomy technician to join the laboratory team on the day shift at our Georgia facilities. You will perform HIS/LIS data entry, specimen processing, phlebotomy, and pre-analytical tasks, ensuring accuracy and patient safety.

Responsibilities include collecting blood samples, preparing specimens for transport, conducting QA checks, and providing excellent customer service to patients and providers. Strong data entry and multi-tasking skills required.

Formación

• High school diploma or GED required.
• Experience in phlebotomy and/or specimen processing preferred.
• BLS certification required; phlebotomy certification preferred.

Responsabilidades

• Perform phlebotomy in accordance with hospital guidelines and collect quality samples.
• Enter and process orders and specimen information in LIS/HIS systems.
• Provide excellent customer service to patients and care providers; maintain patient privacy.

Conocimientos

Communication

Customer service

Multi-tasking

Organization

Data entry

Typing 40 wpm

Computer literacy

Educación

High school diploma or GED

Herramientas

Sunquest

Descripción del empleo

Work Shift Day (United States of America) Overview

Under the supervision of the Laboratory Manager or designee, performs technical and non-technical duties within the Laboratory service areas on the hospital campus.

Duties included, but not limited to:

HIS/LIS data entry, troubleshooting and laboratory technical support functions Customer Service for all patients and health care providers. Specimen receipt and processing including preparing specimens for transport to reference labs, microbiology processing, loading samples on lab automation and preparing samples for the technical staff. Phlebotomy procedures including all types of specimen collection techniques. Pre-Analytical and specimen storage robot operation Assist in multiple areas as workload and staffing changes.

Responsibilities Core Responsibilites and Essential Functions

• HIS / LIS order entry.
• Able to work in multiple computer systems as needed to perform job functions.
• Use critical thinking skills and lab knowledge to resolve patient orders and irretrievable samples.
• Report and troubleshoot HIS/LIS, printer, fax malfunctions.
• Organize specimen intake in various downtime scenarios and recovery from same.
• Assist with inventory control. Maintain organization of laboratory storage areas.
• Restock consumables in the phlebotomy, clerical areas, store room and laboratory.
• Perform QA checks on refrigerators, freezers as required.
• Complies with AIDET standards always
• Communicate effectively and courteously with all outpatients, visitors and hospital personnel as they arrive in the lab or when on patient care areas, making a good, competent impression our priority.
• Maintains patient privacy and confidentiality always.
• Receive incoming calls; resolve or route as appropriate.
• Resolve patient / patient care provider complaints; understand when to refer to supervisor.
• Provide patient test results to patient care providers via printed reports, fax or verbal communication.
• Maintain organized files for physician orders, reference lab reports, other lab reports, as needed.
• Make follow-up calls to patients, patient care providers concerning problem specimens, recollects.
• Perform call back function for critical and notification values.

Specimen Receipt and Processing

• Check all specimens arriving in the lab for sufficient quality and quantity.
• Cancel unacceptable specimens after notifying RN and documenting in the LIS.
• Centrifuge, decant or split specimens as needed; combine orders as needed. Take to the testing areas in a timely fashion. Pull samples as needed for lab pending lists.
• Measure and aliquot 24 hr urine samples and enter required information in the LIS.
• Via tracking and pending logs, prepare specimens for transport to reference labs.
• Check accuracy of outpatient orders and resolve discrepancies, correcting orders as needed.
• Check physician, drop off specimen and Home Health orders for accuracy in HIS/LIS.
• Resolve any insurance/billing problems noted with PAS or Outreach staff.
• Processing microbiology specimens (plating/preparation and preparing gram stains).

Phlebotomy

• Prepare and maintain phlebotomy tray with all supplies required to perform duties.
• Perform phlebotomy in accordance with Wellstar’s patient identification, confidentiality, safety and infection control guidelines with appropriate care given to PPE, sharps disposal and hand washing.
• Collects quality blood specimens both venous and capillary for processing, minimum venipunctures 10/hour.
• Critically review each collection list to minimize the number of times a patient is collected by searching for and canceling duplicate orders and combining orders that can be collected together within lab guidelines or after RN approval.
• Question orders that seem repetitive or unusual.
• Identifies patient using two patient identifiers before drawing blood and informs nursing of any missing or incorrect arm bands 100% of the time.
• Complies with Blood Culture and Blood Bank specimen collection procedures and specimen handling requirements.
• Confirms the patient has been left in a secure position, tourniquet removed and puncture wound has clotted before leaving patient 100% of the time.
• Delivers specimens to the Laboratory with specified timeframe.
• Resolves unreceived specimen pending log in LIS.
• Pull acceptable samples if possible.

Teaching /In-Service/ Email

• Assists in orientation and training of new employees as assigned.
• Check emails daily in Sunquest.
• Completes all assigned training and competency testing within specified time periods.
• Participates in 80% of staff meetings and reads 100% of posted meeting minutes.

Required for All Jobs Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Qualifications Required Minimum Education

High school diploma Required or GED Diploma from an accredited program Required Required

Minimum Experience Experience in either phlebotomy and / or specimen processing in an outpatient or hospital laboratory environment Preferred Required

Minimum Skills Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry, typing 40 wpm and working computer knowledge.

Required Minimum License(s) and Certification(s)

Basic Life Support 2.00 Required 2.00 BLS - Instructor Required BLS - Provisional Required

Additional Licenses and Certifications

Phlebotomy Certification by a national organization Preferred

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life.

Connect with the most integrated health system in Georgia, and start a future that gives you more.

Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems.

Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.

Mission, Vision & Values

At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery.

OUR MISSION: To enhance the health and well-being of every person we serve.

OUR VISION: Deliver world-class healthcare to every person, every time.

OUR VALUES: We serve with compassion We pursue excellence We honor every voice Culture of Excellence

Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality.

Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.