Lab Support Principal Engineer

Dell Technologies; Hopkinton (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Dell Technologies in Hopkinton, MA is seeking a Lab Support Principal Engineer to lead complex builds and troubleshoot systemic issues across compute, storage, and networking in our 24x7 lab environment. You’ll assess hardware configurations and collaborate with engineering teams to create test plans for software development.

You will analyze metrics to drive capacity and quality improvements, partner with stakeholders to implement changes safely and efficiently, and ensure reliable support for

Responsibilities

• Lead complex builds and troubleshoot systemic issues across compute, storage, and networking.
• Analyze metrics to identify improvements and increase capacity and quality of experience.
• Partner with stakeholders to implement changes safely and efficiently.

Job description

Infrastructure Solutions Group (ISG) builds the products that power infrastructure, solutions, and data management our customers need most. Our teams design and develop the hardware and software that connect infrastructure, accelerate computational workloads, integrate across the stack, protect data continuity, and deliver the platforms, applications, and diagnostics our customers rely on every day at enterprise scale.

Some product builders follow the rules. Ours rewrite them.

Within ISG, innovation isn't just about creating new technology- it's about challenging assumptions and reimagining how work gets done. Engineers define intent, author precise specifications, and orchestrate AI agents that execute at speed and scale. AI is embedded throughout our development process, helping us move faster, learn quicker, and deliver greater impact. Yet the most important contribution remains uniquely human: deciding what to build, designing how it should work, and applying the judgment needed to earn our customers' trust. When your products power critical infrastructure around the world, that responsibility matters.

We move quickly toward the work that matters most. We reward experimentation, encourage bold thinking, and remove unnecessary barriers so great ideas can become reality faster. Our teams embrace a customer-first, first-to-market mindset, transforming rapid feedback into better products and better outcomes. We aren't looking for people who are content with the status quo- we look for builders who question it, improve it, and occasionally rewrite it.

If you're energized by solving complex systems challenges, excited to work alongside AI to amplify your impact, and motivated by the opportunity to shape what's next instead of simply maintaining what's been done before, you'll find your place here.

Join us and help build the future of enterprise technology, to do the best work of your career and make a profound social impact as a Lab Support Principal Engineer on our Lab Support Engineering team in Hopkinton, Massachusetts.

Lab Support Principal Engineer

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways - from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What's more, they work with engineering teams to create hardware configuration test plans in support of software development.

What you'll achieve:

As a Lab Support Principal Engineer, you will lead complex builds and troubleshoot systemic issues across compute, storage, and networking. You will analyze metrics to identify improvements and increase capacity and quality of experience. You will partner with stakeholders to implement changes safely and efficiently.