Lab Supervisor

hims & hers; SOUTH PLAINFIELD (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Equity compensation

Unlimited PTO

Health benefits

401k with match

Offsite team retreats

Job summary

Hims & Hers is seeking a Laboratory Supervisor to oversee the core laboratory operations, ensuring accurate testing, regulatory compliance, and efficient workflows. You will lead staff, maintain quality control, and drive safety and continuous improvement initiatives.

Responsibilities include managing daily testing, SOP implementation, instrument validation, and collaboration with other teams to address service issues and optimize lab performance.

Qualifications

• Bachelor’s degree in Medical Laboratory Science or related field.
• Current certification as Medical Technologist/Medical Laboratory Scientist preferred.
• 4+ years clinical lab experience; supervisory/lead experience desired.
• Proficient with LIS and data analysis tools.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Supervise daily operations of the clinical/core laboratory.
• Ensure CLIA and Joint Commission compliance and quality control programs.
• Monitor QA and proficiency testing; manage scheduling and performance.
• Train and mentor staff; maintain competency documentation.
• Develop and implement SOPs; collaborate on process improvements.
• Investigate testing issues and initiates corrective actions.
• Oversee instrument validation and new assay/equipment deployment.
• Manage inventory and service schedules for reagents and equipment.

Skills

LIS proficiency

Leadership

Data analysis

Regulatory awareness

Education

BSc Medical Laboratory Science or related

Tools

Hamilton systems

Sysmex analyzers

Roche analyzers

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

The Laboratory Supervisor is responsible for overseeing the daily operations of the clinical laboratory, with a focus on the core laboratory. This role ensures accurate and timely testing, regulatory compliance, quality control, and efficient workflow. The supervisor provides leadership to laboratory staff, facilitates training and competency, and promotes a culture of safety and continuous improvement.

Schedule:

Tuesday–Friday, 2:00 PM–10:00 PM; Saturday, 10:00 AM–6:00 PM

You Will:

• Supervise daily operations of the clinical/core laboratory, including test performance, specimen handling, and workflow coordination.

• Ensure all laboratory activities comply with CLIA, Joint Commission, and other applicable regulatory standards.

• Monitor and maintain quality control, quality assurance, and proficiency testing
  programs.

• Oversee staff scheduling, workload distribution, and performance management.

• Train, mentor, and evaluate laboratory technologists, technicians, and assistants;
  maintain competency and training documentation.

• Assist with the development, revision, and implementation of standard operating
  procedures (SOPs).

• Collaborate with user experience to address service issues and improve laboratory
  operations.

• Investigate testing anomalies, equipment malfunctions, and non-conformances; initiate
  and document corrective actions.

• Participate in instrument validation, method verification, and implementation of new
  assays or equipment.

• Ensure inventory of reagents and supplies is maintained and monitor equipment service
  schedules.

• Prepare operational reports, track performance metrics, and contribute to
  departmental planning and improvement initiatives.

• Other duties as requested by laboratory management.

You Have:

• Bachelor’s degree in Medical Laboratory Science, Clinical Laboratory Science, or a related field required.

• Current certification as a Medical Technologist or Medical Laboratory Scientist (ASCP, or equivalent) preferred.

• Minimum of 4+ years of clinical laboratory experience, preferably in a chemistry and/or hematology laboratory environment.

• At least 2 years supervisory or lead technologist experience.

• Proficient in laboratory information systems (LIS) and data analysis tools.

• Strong interpersonal, leadership, and problem-solving skills.

• Detail-oriented and highly organized, with the ability to manage multiple priorities in a
  fast-paced setting.

• Experience with core laboratory platforms such as Hamilton, Sysmex, and Roche analyzers (preferred)

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.