Lab Services Specialist/ Member Support Specialist Trainee (Staniford)

One Medical; Boston (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Job summary

One Medical is seeking motivated individuals for a Lab Services Specialist/Member Support Specialist Trainee in Boston, MA. No phlebotomy experience required; full training provided in phlebotomy and clinical procedures.

You will support patients, handle front-desk tasks, and train towards venipuncture and other clinical services. As you progress, responsibilities and compensation will align with the Lab Services Specialist/Member Support Specialist role.

Qualifications

• Experience in customer/patient-facing roles is required.
• Willingness to complete clinical training and certifications sponsored by One Medical.
• Proficiency with standard office software and EMR systems is expected.

Responsibilities

• Provide front-desk and clinical support; manage patient intake and scheduling.
• Assist with venipuncture and basic clinical tasks as training progresses.
• Maintain office organization and ensure patient comfort and safety.
• Communicate effectively with patients and team to remove barriers to care.

Skills

C-I-CARE

Customer service

Team collaboration

Tech proficiency

Education

High School Diploma or equivalent

Tools

Slack

G-suite

Zoom

1Life EMR

Job description

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

Launch your healthcare career as a Lab Services Specialist/ Member Support Specialist Trainee at One Medical! No phlebotomy/medical assistant experience required.

We're seeking motivated individuals ready to make a difference in patient care. In this exciting role, we provide full training in phlebotomy (blood drawing) and other clinical procedures. This is your opportunity to start a rewarding career in healthcare while developing new skills and making a direct impact on patient lives.

As a Lab Services Specialist/ Member Support Specialist Trainee at one of our offices, you’ll provide exceptional care and support for our patients, while training to provide venipuncture and other clinical support services. With a strong drive for service and human connection, you will remove barriers to care. You will also be the first point of contact for our patients, the steward of our office space, and provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges, while using empathy, focus, and compassion in all interactions with patients and team members. You apply tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You thrive in cultures that focus on feedback and growth, and are nimble in your approach to respond to the needs of the patients and team. If this sounds like you, we would love to connect.

What You’ll Likely Work On From Day One

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in‑office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
• Master our technology suite including but not limited to Slack, G‑suite, Zoom, and our Electronic Medical Record System 1Life in order to interact with team members and patients and complete daily work
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored)
• Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan statistical area (One Medical sponsored).

What You’ll Likely Work On In The Future

Upon successful completion of One Medical clinical training and state required education and/or certifications your responsibilities and compensation will scale to that of our Lab Services Specialist/ Member Support Specialist role.

• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics
• Perform and assist with extended scope duties such as, but not limited to non‑blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in‑office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to medical record and consult review, billing inquiries, and DOH reporting

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What You’ll Need

• At least 1 year of experience in high touch customer or patient facing roles
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer‑centric solutions
• Strong written and verbal communication skills
• A High School Diploma or equivalent
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi‑disciplinary teams (additional experience with remote teams a plus)
• A proven ability to display confidence and instill trust with patients while delivering individualized, human‑centered, customer‑focused care
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary on day one: starts at $21.50 per hour based on a full time schedule.

Competitive salary upon successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored): starts at $24 per hour based on a full time schedule.

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7:30am-6:30pm based in office in Boston, MA at our 50 Staniford location.

Benefits

One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today