Lab Operations Engineer — Systems Integration for Consumer Devices

OpenAI, Inc.; San Francisco (CA); On-site; USD 230,000 - 290,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Parental leave

Relocation support

Job summary

OpenAI is seeking a Lab Operations Manager, Systems Integration, for its San Francisco consumer devices lab. You will own day-to-day operation of a large-scale device test lab, including fleet management, test rigs, and infrastructure, enabling engineers and QA to validate and release products at scale.

The role emphasizes hands-on leadership, organizing complex hardware environments, provisioning devices, and coordinating with hardware, IT, and QA teams as products move from prototype through

Qualifications

• Proven track-record of operating or supporting a hardware, electronics, reliability, manufacturing, or QA test lab.
• Hands-on experience managing fleets of consumer electronics, embedded devices, prototypes, or connected hardware.
• Comfortable setting up, configuring, troubleshooting, and maintaining devices, test rigs, networking, power systems, and peripherals.

Responsibilities

• Own device fleet and inventory: Manage configuration, deployment, tracking, lifecycle, and asset records for a large fleet of devices; coordinate receiving, storage, checkout, shipping, transfers, spares, and secure disposal.
• Operate and maintain the lab: Keep racks, benches, test rigs, cabling, power, networking, peripherals, and shared equipment reliable and organized; diagnose issues and coordinate repairs, replacements, and preventive maintenance.
• Prepare devices for testing: Flash, provision, reset, configure, label, and assign devices to test environments.
• Support testing and diagnostics: Partner with engineering and QA on large-scale test automation setups, failure reproduction, diagnostics collection, log capture, and environment resets.
• Plan lab readiness and capacity: Track fleet health, rig availability, utilization, and upcoming test needs; identify constraints before they block testing.
• Partner across teams: Work with hardware, systems, QA, reliability, IT, and infrastructure teams to keep the lab ready for development and release activities.

Skills

Hardware lab operations

Fleet management

Lab maintenance

Diagnostics & QA support

Tools

Test equipment

Networking

CAD familiarity

Job description

OpenAI is seeking a Lab Operations Manager, Systems Integration, for its San Francisco consumer devices lab. You will own day-to-day operation of a large-scale device test lab, including fleet management, test rigs, and infrastructure, enabling engineers and QA to validate and release products at scale.

The role emphasizes hands-on leadership, organizing complex hardware environments, provisioning devices, and coordinating with hardware, IT, and QA teams as products move from prototype through