Lab Operations & Client Relations Manager

Continuum Health Alliance LLC; Cropwell (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401K with employer contribution

PTO and Paid Holidays

Life Insurance

Disability insurance

Wellness programs

Job summary

Continuum Health Alliance LLC in Evesham, New Jersey is seeking a Lab Operations & Client Relations Manager to oversee relationships with referring physician practices and drive account growth. You will manage onboarding of new accounts, resolve billing and specimen-handling issues, and ensure compliance with healthcare regulations.

The role requires strong relationship-management skills, knowledge of LIS/EHR/CRM systems, and the ability to travel locally to referring practices as needed.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3+ years in laboratory services, medical sales/account management, or healthcare operations.
• Familiarity with Stark Law/Anti-Kickback compliance for physician-owned labs.
• Strong relationship-management and communication abilities.
• Proficiency with LIS, EHR interfaces, and CRM tools.

Responsibilities

• Manage and grow a portfolio of referring physician accounts and be the main client contact.
• Oversee onboarding of new providers including account setup and EHR integration.
• Handle contracts with Lab Pro Solutions contractors and renewals.
• Supervise lab draw sites, staffing, and service quality monitoring.
• Provide phlebotomy management oversight if applicable and coordinate with Lab Manager.
• Monitor test volume, turnaround times, and client satisfaction; address issues.
• Collaborate with billing/revenue cycle to resolve denials and billing disputes.
• Ensure compliance with Stark Law, Anti-Kickback, CLIA, and regulations.
• Track and report key account metrics to leadership; maintain CRM records.
• Coordinate with operations, couriers, and IT to resolve specimen issues.
• Identify growth opportunities within compliance; support marketing outreach.

Skills

Relationship management

Communication skills

Local travel

Education

Bachelor's degree in business, healthcare administration, or related field

Tools

LIS

EHR interfaces

CRM tools

Job description

Located in:Evesham, New Jersey 08053The Lab Operations & Client Relations Manager is responsible for managing the business, client, and revenue-cycle relationships of the physician owned laboratory (POL). This role serves as the primary liaison between the lab and referring physician practices, ensuring smooth onboarding of new accounts, resolving billing and specimen-handling issues, maintaining compliance with healthcare regulations (including Stark Law and Anti-Kickback Statute requirements specific to physician-owned labs), and driving account growth and retention.Manage and grow a portfolio of referring physician accounts, serving as the main point of contact for client needs· Oversee onboarding of new referring providers/practices, including account setup, requisition/EHR integration, and courier/logistics coordination· Manage contracts and working relationships with Lab Pro Solutions contractors, including agreement renewals, performance tracking, and issue resolution· Oversee and support lab draw sites, including site setup/expansion, staffing coordination, and ongoing monitoring of job performance and service quality· Manage phlebotomist staff, including scheduling, training, and performance oversight, should direct phlebotomy management fall under this role· Provide oversight of the Lab Manager for the main lab facility, including performance management and alignment on operational priorities· Monitor test volume, turnaround times, and client satisfaction; proactively address service issues· Collaborate with billing/revenue cycle staff to resolve claim denials, coding questions, and client billing disputes· Ensure all account activities comply with Stark Law, Anti-Kickback Statute, CLIA, and other applicable healthcare regulations governing physician-owned labs· Track and report key account metrics (volume, revenue, retention) to lab leadership· Coordinate with lab operations, couriers, and IT to resolve specimen transport, requisition, or interface issues· Identify and pursue opportunities for account growth within compliance boundaries· Maintain accurate CRM/account records and documentation· Support marketing and outreach efforts to referring physician offices as appropriatePOSITION QUALIFICATIONS/EDUCATION & EXPERIENCEBachelor's degree in business, healthcare administration, or related field (or equivalent experience)3+ years of experience in laboratory services, medical sales/account management, or healthcare operationsWorking knowledge of lab billing, CPT/ICD coding, and payer requirementsFamiliarity with Stark Law/Anti-Kickback compliance as it relates to physician-owned labs (strongly preferred)Strong relationship-management and communication skillsProficiency with LIS (Laboratory Information Systems), EHR interfaces, and CRM toolsAbility to travel locally to referring practices as neededFeatured Benefits:Health, dental, and vision insurance.401K with automatic employer contribution.PTO and Paid Holidays.Company paid Life Insurance.Access to voluntary short and long-term disability insurance.Access to additional life insurance.Access to a variety of Wellness programs.The compensation range for this position is $65,000 - $85,000 annually. Compensation is based on the level and requirements of the role.Salary within our ranges may also be determined by your education, experience, knowledge, skills, abilities, and location, as required by the role, as well as internal equity and alignment with market data.