Lab Manager III

Solutions³ LLC; Arlington (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Solutions³ LLC is seeking a Lab Manager III to support onsite incident response for civilian Government agencies and critical asset owners.

You will investigate breaches, develop mitigation plans, and assist with restoration of services in a lab environment, including VPN/VDI and cross-site collaboration.

Qualifications

• BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma with 7+ years lab management or systems administration experience.
• Experience with Linux/Unix, MacOS, networking and VPN.
• Experience with virtual desktops (Citrix, VMware).
• Ability to work across physical locations.

Responsibilities

• Apply advanced analytical skills and technical resources at tactical levels to support decision making and mission execution.
• Support the implementation of new technologies and equipment in the lab environment.
• Assess network topology and device configurations for security concerns and best-practice recommendations.
• Develop and advise on lab SOPs and policies.
• Provide VPN/VDI support to users (Citrix).
• Support MacOS and iOS users.
• Troubleshoot and triage technical issues; monitor helpdesk channels and user access.
• Manage user accounts, credentials, and granular access control; establish backups and monitor systems security.
• Troubleshoot storage and replication across LAN/WAN; monitor storage-related issues.

Skills

Linux/Unix

MacOS

Networking

VPN

Citrix

VMware

Collaboration across locations

Education

BS Computer Science/Engineering/IS

HS Diploma + 7+ years lab management/systems admin

Tools

Citrix

VMware

ELK

Splunk

Jamf Pro

Job description

Lab Manager III

Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution.

Solutions³ LLC is seeking a Lab Manager III to support this critical mission by performing investigations to characterize the severity of breaches, developing mitigation plans, and assisting with the restoration of services.

Eligibility:

• Must be a US Citizen
• Must have an active Secret clearance, TS/SCI is preferred
• Must be able to obtainDHS Suitability prior to starting employment
• 5+ years of directly relevant experience in system administration

Responsibilities Include:

• Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements
• Support the implementation of new technologies and equipment in the lab environment
• Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations
• Advises and provides insight on development of lab standard operating procedures (SOPs) and policies
• Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users
• Provide support for MacOS and iOS to users
• Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues
• Monitor and respond to users on IT helpdesk channels and phone lines
• Assist in the management of user accounts and resetting credentials
• Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security
• Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks
• Monitor channels for storage-related network and system issues and remediate them as they occur

Required Skills:

• Experience with multiple operating systems, to include Linux/Unix & MacOS
• Experience and knowledge of networking and network administration
• Experience with Virtual Private Networks (VPN)
• Experience with virtual desktops (Citrix, VMWare)
• Must be able to work collaboratively across physical locations

Desired Skills:

• Experience working with SIEMs to include ELK and Splunk
• Virtualization automation and optimization
• Experience working with Jamf Pro, DEP, and Enterprise Connect implementation
• Experience with writing technical procedures and standard operating procedures

Desired Certifications:

CEH, Sec+, Network+, CCNA

Required Education:

BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years lab management or systems administration experience