Lab IT Support Engineer – Quantum R&D

Rigetti Computing, Inc.; Fremont (CA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Rigetti Computing, Inc. in Fremont, CA, seeks an IT Engineer to serve as the primary point of contact for end-user IT support across a 250-person quantum R&D organization.

You will support a diverse workforce including quantum physicists, engineers, and staff across Windows, macOS, and Linux environments. This role is not a conventional helpdesk; you will triage in a fabrication-heavy environment with uptime critical systems.

Qualifications

• 3–5 years of experience in IT support, system administration, or technical support roles.
• Strong troubleshooting skills with Windows and macOS.
• Experience with WSUS, MDT, Jamf, Intune, Active Directory, Okta, Google Workspace, and identity management.
• Familiarity with network troubleshooting (DNS, TCP/IP, VLANs, firewalls, VPNs).
• Some understanding of cybersecurity practices and endpoint protection.
• Ability to work independently, triage, and resolve IT issues.
• Good communication and documentation skills.

Responsibilities

• Act as the first point of contact for all IT incidents and service requests via the Jira Service Management ticketing system — prioritizing and managing a ticket queue to meet SLA targets.
• Diagnose and resolve hardware, software, network connectivity, and account issues for users across all departments.
• Back up and restore systems and data using Acronis or equivalent backup software.
• Support Windows and macOS endpoints; familiarity with Ubuntu is helpful but not required.
• Process access requests in accordance with the company's IT policies, escalating any requests involving sensitive data or restricted software to the IT team before acting.
• Manage IT inventory — track stock levels, order equipment to replenish supply, and maintain a buffer sufficient to support onboarding and break-fix needs without delay.
• Provision and deprovision user accounts across Okta, Active Directory, Azure AD, and application platforms.
• Plan and execute hardware refresh cycles, tracking device age and lifecycle status to keep the fleet within supported standards.
• Manage MFA enrollment, resets, and exceptions with appropriate authorization.
• Prepare and image laptops and workstations ahead of new hires' start dates.
• Run IT onboarding sessions to get new employees set up and productive on day one.
• Execute IT offboarding procedures and checklists, including account suspension, device recovery, and data preservation.
• Respond to first-line alerts from Fab/Production monitoring systems — log, triage, and escalating to the Facilities, IT/Infra team, or on-call engineer as appropriate.
• Support the Fab/Production Tool owner and associated external vendors on Fab/Production cleanroom equipment issues, coordinating on cross-over IT problems.
• Manage monthly/update patches release, endpoint/device management platforms — WSUS, Microsoft Intune (Windows) and Jamf (macOS) — including configuration profiles, software packaging/deployment, and endpoint security baselines.

Skills

Troubleshooting

Customer service

Communication

Documentation

Independent work

Education

Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.

Tools

Okta

Google Workspace

Slack

M365

WSUS

MDT

Active Directory

Jamf

Intune

Jira Service Management

Azure AD

Job description

Rigetti Computing, Inc. in Fremont, CA, seeks an IT Engineer to serve as the primary point of contact for end-user IT support across a 250-person quantum R&D organization.

You will support a diverse workforce including quantum physicists, engineers, and staff across Windows, macOS, and Linux environments. This role is not a conventional helpdesk; you will triage in a fabrication-heavy environment with uptime critical systems.