Lab Computing Technician

Zifo; Waltham (MA); On-site; Full time

Benefits offered by this job

Competitive compensation

Accrued vacation

Medical, dental, and vision benefits

401k with company matching

Life insurance

Flexible spending accounts

Job summary

A global R&D solutions provider is seeking a Lab support technician to join the Lab Computing team. In this role, you will troubleshoot hardware and software in a pharmaceutical laboratory environment. The ideal candidate is detail-oriented, has strong customer service skills, and can manage multiple tasks efficiently. A competitive compensation package is offered, which includes medical benefits and retirement plans. If you're passionate about science and technology, we invite you to apply.

Qualifications

• Prior experience in IT Deskside/Desktop break/fix support or similar role.
• Excellent troubleshooting skills for hardware and software issues.
• Experience in using a ticket system is a plus.

Responsibilities

• Support end-user desktop, troubleshooting issues and implementing software.
• Maintain and administer end user computer devices and environments.
• Troubleshoot lab instruments and computer systems interfaces.

Skills

Attention to detail

Customer service

Multi-tasking

Written communication

Verbal communication

Education

Associate Degree or technical institute degree

Tools

Windows 7/10

Microsoft Office Suite

Job description

Locations:
Cambridge, MA
Framingham, MA
Waltham, MA

Zifo is looking for a Lab support technician to join our Lab Computing team. This position will work closely with the Lab computing team and clients to troubleshoot issues with hardware and software in the pharmaceutical laboratory setting.

Responsibilities:

• Support the end-user desktop including, but not limited to, troubleshooting issues, implementing approved software, and removing older software versions
• Setting-up, maintenance and administration of end user computer devices and related computing environments including systems software, applications software, hardware, and configurations
• Some troubleshooting of lab instruments/lab computer systems interfaces. Assist in data storage solutions
• Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, imaging, data wiping, asset control, and detailed ticket documentation

Required Skills:

• Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills are required
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Strong written and verbal communication skills
• Provide positive customer experiences when working with users
• Can manage multiple projects / tickets simultaneously
• Quicky diagnose issues and work to resolve
• Adapt to an ever-changing environment

Qualifications:

• Associate Degree or technical institute degree or equivalent experience required
• Prior experience in IT Deskside/Desktop break/fix support or similar role
• Excellent Windows 7/10 and Microsoft Office Suite (including O365) trouble shooting skills, as well as hardware trouble shooting skills
• Experience in using a ticket system experience is a plus

A successful Zifo-ite is:

• Independent, Self-Motivated & Results driven
• Willing & able to quickly acquire new Technical Skills & Business Principles
• A critical thinker who possesses logical reasoning
• Curious and always looking for creative solutions to complex problems

CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 18 of the Top 20 Biopharma companies.

We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a no doors policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.

We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.

If you share these sentiments and are prepared for the atypical, then Zifo is your calling!

Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.