Lab Computing Support Engineer

Jobs via Dice; North Carolina; On-site; USD 68,000 - 152,000; Full time

Job summary

A leading company is seeking a Lab Computing Support Engineer to enhance its R&D lab operations. The ideal candidate will bridge science and IT, supporting a global footprint of over 5,000 PCs with comprehensive lab IT infrastructure knowledge. Responsibilities include maintaining computer systems, supporting lab instrumentation workflows, and collaborating with scientists on innovative solutions.

Benefits

Health insurance

Flexible working hours

Professional development opportunities

Qualifications

• Deep experience in Lab IT infrastructure support required.
• Hands-on knowledge of hardware and networking essential.
• Experience with GxP systems and lab workflows preferred.

Responsibilities

• Maintain and support a global computer infrastructure (5,000+ PCs).
• Provide Break/Fix support, incident management, and daily user assistance.
• Implement and validate data backup solutions for analytical equipment.

Skills

End-User Computing

Desktop Support

Networking

Active Directory

Troubleshooting

Collaboration

Problem Solving

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Microsoft Excel

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Accuro Group, is seeking the following. Apply via Dice today!

Role Title: Senior Engineer End User & Lab Computing Support

Location: Collegeville, PA

Role Overview:

We are seeking a Senior Engineer with deep experience in Lab IT infrastructure support to join our technology team supporting R&D lab operations across a global footprint of 5000+ PCs. This role requires strong hands-on knowledge of hardware, networking, validated systems (GxP), lab instrumentation workflows, and end-user computing, with a proactive and consultative mindset to support scientists and laboratory operations.

The position is ideal for professionals who are passionate about bridging science and IT, and those who thrive in dynamic, cross-functional, and regulated lab environments.

Key Responsibilities:

• Maintain and support the global computer infrastructure (5,000+ PCs)
• Onboard, configure, and decommission lab computers into the domain and onto secure networks
• Provide Break/Fix support (80% of workload), incident management, and day-to-day user assistance
• Configure and secure lab PCs and scientific equipment for GxP and non-GxP environments
• Implement and validate data backup solutions for analytical equipment
• Troubleshoot device connectivity, laboratory software, and data flow issues
• Support data acquisition from lab instruments and align them with digital workflows
• Utilize Active Directory, ServiceNow, Microsoft Excel, and AGILE methodologies in daily operations
• Assist in hardware standardization to support digital transformation in laboratories
• Contribute to project initiatives for the digital lab of the future
  
  

Essential Technical & Functional Skills:

• End-User Computing / Desktop Support expertise
• Deep knowledge of Windows OS, iOS, and Linux
• Advanced troubleshooting for complex computer/laboratory hardware/software issues
• Strong understanding of networking (VLANs, IP addressing, subnetting, firewalls, OSI model)
• Experience with Active Directory, ticketing tools (ServiceNow), validated systems (GxP)
• Familiarity with scientific instrument data workflows and backup implementation
• Hands-on with testing, validation, and documentation of lab software
• Prior experience with IT/OT network segregation and cybersecurity practices
  
  

Managerial & Soft Skills:

• Exceptional communication and collaboration abilities
• Highly organized, detail-oriented, and self-driven
• Team-oriented with a problem-solving mindset
• Adheres to structured ITIL/Process-based workflows
• Ability to lead small teams or coordinate project-based support
  
  

Preferred Experience Lab Enablers Profile:

Candidates with the following additional experience will be prioritized:

• Uplift labs to modern hardware standards compatible with digital ecosystems
• Ability to connect IT strategy with lab operations and scientific requirements
• Strong product ownership and project management skills
• Understand the full lifecycle of lab data: instrument software backup analytics
• Experience in driving automation and innovative solutions in R&D environments
  
  

Keyword Tags for Sourcing:

Lab Engineer, End User Computing, Desktop Support, GxP Systems, Scientific Instruments, Validated Systems, ServiceNow, Active Directory, Windows/Linux Support, Lab IT Infrastructure, Digital Lab Transformation, Collegeville PA Jobs, Tech & Science Integration

Sourcing & Screening Notes (Recruiter Guidance):

• Target candidates from pharmaceutical, biotech, or research-heavy IT environments
• Validate hands-on support experience in regulated lab settings (GxP)
• Prioritize engineers who have worked with scientific instrumentation and lab data workflows
• Look for lab-facing IT engineers, ideally with previous experience in R&D IT Enablement
• Soft skills such as communication, adaptability, and technical documentation are crucial
  
  

Regards,

Ritik Srivastava | Technical Recruiter

Direct: +1- EXT-141

EMAIL

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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