Lab Client Services Representative - Lorain Hospital

Bon Secours Mercy Health; Lorain (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Lab Client Services Representative for Lorain Hospital. This role involves supporting laboratory operations, ensuring patient safety through accurate specimen collection, and providing exceptional customer service. Full-time position with rotating weekends and holidays required. Join a team dedicated to improving healthcare quality and safety.

Benefits

Comprehensive medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan

Paid time off

Educational Assistance

Qualifications

• Medical Administrative Assistant experience preferred, but not required.
• Ability to provide quality, error free work in a fast-paced environment.

Responsibilities

• Supports laboratory operations by performing receptionist duties and specimen collection.
• Responsible for data entry and processing of specimens.
• Provides excellent customer service by greeting patients respectfully.

Skills

Customer Service

Data Entry

Problem Solving

Education

High School Degree or GED

Job description

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Lab Client Services Representative - Lorain Hospital

THIS IS A COLLECTIVE BARGAINING UNIT POSITION

Shift/Schedule:

• Full Time - Scheduled for 40 Weekly Hours (8 Hour Shifts)
• Shift Times - Days (Primarily 8am-4:30pm)
• Rotating Weekend & Holiday Availability Required

Job Summary:

The Lab Client Service Representative supports overall laboratory operations by performing the duties of a receptionist, collection of blood and other specimens, and registration in a timely manner to maintain the department efficiently. Responsibilities will include order entry, result look-up, report generation, and answering internal/external calls in a friendly and helpful manner.

Essential Functions:

• Provides excellent customer service skills by greeting patients and the community in a respectful manner
• Collects all specimens according to established procedures from patients and ensures that they are properly processed
• Identifying patients accurately and matching the patient’s identity with the correct service is critical for patient safety
• Responsible for data entry and processing of specimen by labeling, centrifuging, splitting, and freezing specimens as requested by test orders
• Performs departmental-related clerical duties such as checking inventory, stock supplies, answer phones when needed
• Must possess the ability to troubleshoot and resolve problems promptly
• Other duties as assigned

Education:

• High School Degree or GED

Experience:

• Medical Administrative Assistant experience preferred, but not required

Skills & Abilities:

• Ability to provide quality, error free work in a fast-pasted environment
• Engage with staff and patients in a professional manner

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]