Lab Client Services - Lab Outreach - Lorain Hospital (PRN)

Mercy Health Partners; Lorain (OH); On-site; USD 19,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

Incentives

403(b) with employer contributions

Medical, dental, vision, prescription,

Paid time off

Tuition assistance

Job summary

Mercy Health Partners Lorain Hospital is seeking a PRN Lab Client Services representative to support the Lab Outreach - Lorain. The role involves receptionist duties, patient and specimen collection and registration, test ordering and billing verification, and preparing results for mailing.

Responsibilities include answering calls, assisting physician offices, resolving billing issues, processing specimens, registering patients, and generating reports, with travel to off-site locations as needed.

Qualifications

• High School/GED required.
• Medical secretarial experience preferred.
• Experience in a medical office preferred.
• PRN/as-needed schedule requires flexibility.

Responsibilities

• Answers and initiates phone calls.
• Supports Physician office needs.
• Investigates patient and client billing issues.
• Processes specimen and add-ons.
• Registers patients.
• Generates reports.
• Maintains inventory levels and stocks supplies.
• May perform specimen collection.

Skills

Active Listening

Verbal and Written Communication

Customer Service

Problem Solving

Organization & Time Management

Telephone skills

Microsoft Office

Lab Information Systems

Education

High School/GED

Tools

Microsoft Office Suite

Collection Software

Job description

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: All Work Shifts (United States of America)

Lab Client Services - Lab Outreach - Lorain Hospital

This is a PRN "As Needed" Position

Summary of Primary Function/General Purpose of Position

The Lab Client Services supports overall laboratory operations by performing the duties of receptionist, patient and/or specimen collection and registration to include: test ordering, billing, verifying medical necessity, and preparation for mailing of laboratory test results.

Essential Job Functions

• Answers and initiates phone calls
• Supports Physician office needs
• Investigates patient and client billing issues
• Processes specimen and add-ons
• Registers patients
• Generates reports
• Maintains inventory levels and stocks supplies
• May perform specimen collection

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

High School/GED (required)

Work Experience

• Medical secretarial experience (preferred)
• Medical administrative assistant experience (preferred)
• Experience in a medical office (preferred)

Skills

• Active Listening
• Ability to discern the thinking of others
• Service Orientation
• Verbal and Written Communication
• Problem Solving
• Customer Service Coordination
• Organization Time Management
• Telephone skills
• Microsoft Office
• Keyboarding
• Office machine operation
• Lab Information Systems
• Medical Terminology
• Specimen processing
• Phlebotomy
• Collection Software

Working Conditions

• Periods of high stress and fluctuating workloads may occur
• May be exposed to physical altercations and verbal abuse
• May be exposed to high noise levels and bright lights
• May be exposed to limited hazardous substances or body fluids*
• May be exposed to human blood and other potentially infectious materials*
• May have periods of constant interruptions
• General office environment
• Required to car travel to off-site locations, occasionally in adverse weather conditions
• Other: Intermittent exposure to fumes and odors

*Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Patient Population

• Adults (18-64 years)
• Geriatrics (65 years and older)

Mercy Health is an equal opportunity employer. As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department: Lab Outreach - Lorain

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.

If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affiantive Action and Equal Opportunity Employer, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail].

We believe your best is yet to come. At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life. We’ll ask a lot of you, but we’ll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.