Lab Client Services - Lab Outreach - Lorain Hospital (PRN)

easyservice; Lorain (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Paid time off

Education support

Job summary

Mercy Health in Lorain, OH, seeks a PRN Lab Client Services receptionist to support laboratory operations. You will perform patient registration, collect specimens when needed, handle test orders and billing inquiries, and prepare results for mailing, ensuring accurate data entry and timely communication with patients and providers.

The role requires high school diploma or GED, medical office experience preferred, and the ability to work across shifts in a busy hospital setting.

Qualifications

• High School/GED required.
• Medical secretarial/administrative experience preferred.
• Experience in a medical office preferred.

Responsibilities

• Answer and initiate phone calls.
• Register patients and perform data entry.
• Process specimen and add-ons.
• Verify billing and test ordering.
• Generate reports and maintain supplies.

Skills

Active Listening

Customer Service

Organization

Time Management

Education

High School/GED (required)

Tools

Lab Information Systems

Phlebotomy Collection Software

Job description

Scheduled Weekly Hours:

0.01

Work Shift:

All Work Shifts (United States of America)

Lab Client Services - Lab Outreach - Lorain Hospital

This is a PRN "As Needed" Position

Summary of Primary Function/General Purpose of Position

The Lab Client Services supports overall laboratory operations by performing the duties of receptionist, patient and/or specimen collection and registration to include: test ordering, billing, verifying medical necessity, and preparation for mailing of laboratory test results.

Essential Job Functions

• Answers and initiates phone calls
• Supports Physician office needs
• Investigates patient and client billing issues
• Processes specimen and add-ons
• Registers patients
• Generates reports
• Maintains inventory levels and stocks supplies
• May perform specimen collection.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

High School/GED (required)

Work Experience

• Medical secretarial experience (preferred)
• Medical administrative assistant experience (preferred)
• Experience in a medical office (preferred)

Skills

• Active Listening
• Ability to discern the thinking of others
• Service Orientation
• Verbal and Written Communication
• Problem Solving
• Customer Service
• Coordination
• Organization
• Time Management
• Telephone skills
• Microsoft Office
• Keyboarding
• Office machine operation
• Lab Information Systems
• Medical Terminology
• Specimen processing
• Phlebotomy Collection Software

Working Conditions

• Periods of high stress and fluctuating workloads may occur
• May be exposed to physical altercations and verbal abuse
• May be exposed to high noise levels and bright lights
• May be exposed to limited hazardous substances or body fluids*
• May be exposed to human blood and other potentially infectious materials*
• May have periods of constant interruptions
• General office environment
• Required to car travel to off-site locations, occasionally in adverse weather conditions
• Other: Intermittent exposure to fumes and odors

*Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Patient Population

• Adults (18-64 years)
• Geriatrics (65 years and older)

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department: Lab Outreach - Lorain

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affiative Action and Equal Opportunity Employer, please email [e-mail] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail] .