Lab Automation Support Engineer

Sitka Inc.; Flagstaff (AZ); On-site; USD 75,000 - 110,000; Full time

Job summary

Gore is seeking a Lab Automation Support Engineer to join our team in Flagstaff, AZ. You will respond to error alerts, support lab operations, and troubleshoot automation-related instruments while ensuring quality and regulatory compliance.

You will program software for lab equipment, write and execute test scripts, and collaborate with Testing, Manufacturing, IT, Product and Quality teams to resolve issues and improve manufacturing solutions.

Qualifications

• Bachelor's degree required with solid programming/software development background.
• Experience prioritizing and delivering large technical projects alongside daily tasks.
• Detail oriented with ability to document and present technical work.
• Ability to work independently and with cross-functional teams in a regulated environment.

Responsibilities

• Program equipment software in test and manufacturing settings (Venus, SoftMax Pro).
• Author and execute test scripts in development and production environments.
• Troubleshoot, repair, and maintain robotic liquid handling systems and automation equipment.
• Interact with LIMS and qualify lab equipment for production use.
• Develop software requirements, specs, and validation docs with engineering/QA.
• Support and improve software and hardware for manufacturing/testing systems.
• Operate in a regulated medical device testing environment and communicate complex ideas clearly.
• Provide day-to-day lab staff support and root-cause analysis.

Skills

Programming

Project management

Attention to detail

Team collaboration

Documentation

Learning software

Adaptability

Education

Bachelor's Degree

Tools

LIMS

Hamilton STAR

Job description

Category: Engineering, Scientists & Technicians

Work Arrangement: On-site

Posting Start Date: 8/6/26

Posting End Date: 8/21/26

About the Role

We are looking for a Lab Automation Support Engineer to join our team. In this role, you will work with Testing, Manufacturing, IT, Product and Quality teams by responding to error alerts, work requests, and offering assistance promptly to ensure lab operations run smoothly. Other responsibilities include but are not limited to: troubleshooting automation-related instruments, investigating downed systems and performing root cause analysis, repairing instruments, performing post-maintenance performance validation, and programming software for equipment and manufacturing solutions.

This role will be located at our facility in Flagstaff, Arizona.

Responsibilities

• Program equipment software in a test and manufacturing environment (Venus, SoftMax Pro, etc.)
• Author and execute test scripts in both development and production environments
• Troubleshoot, repair, and maintain robotic liquid handling systems and other automation instrumentation
• Interact with Laboratory Information Management System (LIMS)
• Qualify lab equipment for production use, create and revise SOPs
• Work with engineering and quality assurance teams to develop software requirements, specifications, and validation documentation for equipment and software to support the manufacturing and testing of medical devices
• Support, troubleshoot and improve software and related hardware for existing equipment for manufacturing and testing systems
• Work in a highly regulated, hands-on medical device testing environment
• Communicate technical ideas and concepts to audiences with various backgrounds
• Provide day-to-day support for lab staff and production systems through investigating problems and providing root causes

Required Qualifications

• Bachelor's Degree
• Minimum 1 year of experience with programming / software development experience
• Demonstrated ability to prioritize, plan and complete large technical projects along with daily unplanned tasks
• Demonstrated track record of attention to detail
• Ability to work independently and collaborate effectively as part of a team, including influencing across functions
• Ability to document, communicate, and present technical bodies of work
• Ability to work within a quality system
• Ability to learn new test equipment and software
• Flexibility to adapt to change on a short notice

Desired Qualifications

• Experience in medical device or other regulated industry
• Experience with data acquisition systems similar to LIMS, MES, etc., and experience with file server networking administration
• Experience operating and maintaining industry standard laboratory equipment hardware and software used in high throughput laboratories, including but not limited to liquid handling robotic systems (Hamilton STAR)

For over 65 years, Gore has improved lives through discovery, product innovation and rewarding careers for Associates. We push the boundaries of what's possible — not just through our products and technologies but also through individual growth and development.

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. Our Associates build on a rich history of innovation, upholding Gore’s values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

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