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Beth Israel Lahey Health is seeking a clinical-support associate to prepare specimens for testing and support the laboratory workflow. You will handle data entry, documentation, and patient/physician communication to improve satisfaction and efficiency.
The role involves coordinating with multiple labs, scheduling shipments, and ensuring proper billing processes. A high school diploma and some related experience are required.
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
Contributes to the Hospital's mission by performing pre-analytical processes to prepare specimens for testing. This clinical-support staff position will have an impact on patient care and patient and physician satisfaction by accurately and expeditiously handling their aspect of the laboratory testing process.
Education Required: High School Diploma or equivalent
Experience Preferred: At least one year of medical laboratory, clerical or secretarial experience.
As part of the Laboratory team, this position:
Receives specimens from multiple locations, data inputs accurate documentation of the patient and the required lab test order.
Completes the order, producing labels and essential documentation.
Verifies insurance information and follows through with Hospital registration and/or physician practices to ensure appropriate and efficient billing.
Preparing specimens for shipments and/or courier to deliver to reference laboratory.
Interacts with reference labs, physician offices, clinicians, and others, providing superior customer service and clinical information within their scope of practice.
Orders and stocks supplies ensuring adequate reference lab and other materials are on hand to optimize sufficient levels of inventory given limited storage space
Answers the phone in a professional manner, answering questions about lab results and researches test status when necessary.
Runs reports and addresses the data by providing results, checking on outstanding tests, and other follow through required to improve lab efficiency and physician/clinician satisfaction.
Perform the pre-analytical steps in specimen processing including, but not limited to, sorting, centrifuging, aliquoting and generating work lists
Perform tests that are waived by the CLIA and other regulatory agencies.
Confirming specimens received match the appropriate test requirements
$21.00 - $28.26
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.