Lab Assistant/ Client Services Clerk | 40 hours per week | Laboratory

Great River Health Systems; Burlington (IA); Hybrid; USD 46,008,000 - 62,247,000; Full time

Benefits offered by this job

Competitive base pay

Matching retirement programs

Health, Dental and Vision plans

Health Savings and Flexible Spending

Paid Time Off (PTO)

Education Assistance Program

Employee Assistance Program

Employee Referral Bonus Program

Discounted cafeteria meals

Paid Parental Leave

Job summary

Great River Health Systems seeks a Lab Assistant/Client Services Clerk to collect specimens, register patients, and manage laboratory orders and reports. The role requires accuracy in patient identification, specimen labeling, and coordinating with lab staff.

You will also answer calls, triage, label, transport samples, and assist with waived testing as needed. Proficiency in Word/Excel and preferred phlebotomy experience are expected.

Qualifications

• H.S. Diploma or GED required.
• Certified Medical Assistant or Licensed Practical Nurse preferred.
• Medical terminology preferred.
• Clinical experience in a hospital setting preferred.
• Phlebotomy experience preferred.
• Working knowledge of Word and Excel.
• Computer classes/experience desirable.

Responsibilities

• Collect blood or other specimens, register patients, order tests and distribute reports.
• Answer phone calls and triage to appropriate staff; label specimens and transport samples.
• Explain collection procedures and ensure absolute accuracy in patient identification.
• Set up specimens and may perform waived laboratory testing.
• Process, package and send out specimens/cases to reference labs.
• Receive and transcribe messages into patient records; route results appropriately.
• Transmit results via pneumatic tube, mail, email or fax; maintain documentation.
• Clean work area and maintain equipment; ensure inventory is stocked.
• Reconcile billing with interdepartmental collaboration.

Skills

Phlebotomy

Medical terminology

Clinical hospital experience

Phone triage

Word

Excel

Computer literacy

Education

H.S. Diploma or GED

Certified Medical Assistant (preferred)

Licensed Practical Nurse (preferred)

Computer classes/experience

Tools

Microsoft Word

Microsoft Excel

Job description

## Lab Assistant/ Client Services Clerk | 40 hours per week | LaboratoryApply: West Burlington, Iowa: Full time: Posted Today: R-09299**Minimum Hiring Wage:**From $18.89 per hour**Job Details:**Scheduled Hours: 12:30pm - 9:00pm Weekend and Holiday Rotation Required**Job Description:**Responsible for the collection and processing of laboratory specimens, registering patients, ordering laboratory tests, sorting and distributing laboratory reports, answering phones, specimen labeling, may transcribe recorded messages and practitioner diagnosis and recommendations into patient medical records, may prepare consult send out cases, transporting samples between collection sites and the laboratory, may perform lab testing and specimen setup, may perform phlebotomy, must demonstrate absolute accuracy in patient identification, specimen labeling and have knowledge of test requirements as well as other duties related to department specific needs. Requires the ability to professionally portray the Laboratory's image by demonstrating pleasant and courteous mannerisms at all times. **What you will do*** Responsible for collecting blood or other laboratory specimens, registering patients, ordering laboratory tests, sorting and distributing laboratory reports, answering phone calls and evaluating the importance of the calls then directing the calls to the appropriate staff, specimen labeling, transporting samples between collection sites and the laboratory.* Explain blood or laboratory specimen collection procedures to patients and must be able to demonstrate absolute accuracy in patient identification, specimen labeling and have knowledge of test requirements.* Set up specimens and may perform waived laboratory testing.* Process, package, and prepare laboratory specimens and/or consult send out cases for reference laboratories. May be responsible for monitoring referral laboratory completion.* Receive, transcribe recorded messages with practitioner diagnosis and recommendations in patient medical records, route messages and documents such as laboratory results to appropriate locations ensuring documentation is completed according to department policies and procedures. Also, transmits correspondence and medical records via the pneumatic tube system, mail, email, or fax.* Clean the work area and maintain area by performing maintenance and cleaning on ancillary laboratory equipment such as centrifuges, refrigerators and freezers as well as keep all necessary inventory ordered and stocked for the area and required for job duties.* Reconciles billing utilizing interdepartmental collaboration.**Qualifications:*** **H.S. Diploma or General Education Degree (GED) Required*** Certified Medical Assistant Preferred or* Licensed Practical Nurse Preferred* Medical terminology Preferred* Clinical experience in a hospital setting Preferred* Phlebotomy experience Preferred* Working knowledge of Word and Excel Software* Computer classes/experience**Benefits:****We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:*** Competitive base pay* Matching retirement programs* Health, Dental and Vision plans* Health Savings and Flexible Spending Accounts* Employee discounts including car rental, cell-phone plans* Employer-paid, Long-Term Disability, Life, and AD&D* Paid time off (PTO)* Education Assistance Program* Employee Assistance Program* Employee Referral Bonus Program* Discounted cafeteria meals* Paid Parental Leave* Employee Service Recognition program* Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity