Lab Applications Analyst, Information Services

Heywood Healthcare Inc.; Gardner, Northern (MA, KY); Hybrid; USD 74,000 - 101,000; Full time

Job summary

Heywood Healthcare Inc. in Massachusetts is seeking a Laboratory Application Analyst to review, analyze, and evaluate end-user needs related to laboratory systems.

The role focuses on configuring and maintaining systems to align with laboratory strategies and acts as an SME for the Laboratory Information System (LIS). You will collaborate with internal customers to map process models and help design technical solutions, and provide education on LIS functionality to end-users.

Qualifications

• Bachelor of Science in medical technology, computer science, or related field.
• At least 2 years of experience with Laboratory Information Systems.
• Experience with Meditech preferred.

Responsibilities

• Provide daily support and education for the Laboratory Information System (LIS) and LIS users, including lab workflow, instrument integration and lab reporting.
• Configure and maintain the LIS and other lab systems to parallel overall business and laboratory strategies.
• Support LIS system upgrades and implementations, including test plans and coordinating testing across lab areas.
• Monitor system and lab interface performance and recommend changes as needed.
• Coordinate with external vendors during system implementations/upgrades or instrument integration projects.

Skills

Analytical thinking

Problem solving

Customer service orientation

Education

Bachelor of Science in medical technology, computer science or related field

Tools

Meditech

Job description

Overview

You Matter Here!Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter!

Hours: 40-Hours, Days, On call as needed

$73,600 - $100,630

Disclaimer:

We are committed to equitable and transparent compensation practices. The salary range for this position reflects our good-faith estimate of base pay at the time of posting. Final compensation will be determined based on a variety of factors, including relevant experience, skills, qualifications, and internal equity. We regularly review our compensation structures to ensure fairness and consistency across our organization.

Job Summary:

The Laboratory Application Analyst is responsible for reviewing, analyzing and evaluating end user needs as they relate to applicable laboratory systems. The role is responsible for the configuration and maintenance of systems to parallel overall business and laboratory strategies. This includes serving as an internal resource and subject matter expert regarding the Laboratory Application System (LIS) and will assist with system upgrades and implementations. The Laboratory Application Analyst will work with internal customers to understand their system requirements. while mapping process models and assisting with the design of technical solutions to satisfy requirements. The role also includes responsibility for providing education to all internal end-users on available system functionality.

Responsibilities

Essential Functions

• Provide daily support and education for the Laboratory Information System (LIS) and LIS users including lab workflow, instrument integration and lab reporting. Provide after hours support as needed.
• Provide daily support and education for the Laboratory Information System (LIS) and LIS users including lab workflow, instrument integration and lab reporting. Provide after hours support as needed.
• Configure and maintain the LIS and other lab systems and applications to parallel overall business and laboratory strategies.
• Provide support for all LIS system upgrades and implementations including the creation of test plans and the coordination of the testing process for all areas of the lab.
• Monitor system and lab interface performance for effectiveness and make recommendations for changes as needed.
• Coordinate with external vendors, as required, during system implementations/upgrades or instrument integration projects.
• Directly communicate and collaborate with internal and external customers promoting a transparent work environment for all IT initiatives, while directly collaborating within business and clinical environments.
• Maintains systems documentation and policies/procedures for the LIS.
• Provides quality customer service, serving as an exemplary representative of the organization’s mission, vision and values.
• Maintains current knowledge of relevant regulatory requirements that impact the LIS such as JCAHO, FDA, and other State Laboratory Regulations.
• Participates in post implementation change evaluation and supports users in maintaining changed work-flow and technological processes.

Statement of Other Duties:This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.

Functional DemandsPhysical Requirements:Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).Organizational FunctionsBehavioral AttributesThe following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking.

Qualifications

JobRequirementsMinimum Education

• Bachelor of Science degree medical technology, computer science or related field.

Minimum Work Experience

• Minimum two (2) years experience working with Laboratory Information Systems.

Required Skills

• Exemplary analytical and problem solving skills.Previous experience with Meditech is preferred.