Lab Aide

Salt Lake Community College; Salt Lake City (UT); On-site; USD 35,000 - 50,000; Full time

Job summary

Salt Lake Community College is seeking a Lab Assistant to support daily operations in the Student Open Lab. You will assist students, troubleshoot hardware and software, and keep lab equipment in good working order under the Lab Coordinator’s direction.

Responsibilities include responding to in-person requests, guiding users through diagnostic steps, installing software, and maintaining printers and peripherals.

Qualifications

• High school diploma or GED with CIS1020 (or equivalent) and a grade of C or higher.
• 1 year paid experience in a computer-related or customer service role.
• Strong communication and customer-service orientation.
• Solid knowledge of Windows operating systems, Office Suite, and hardware/software troubleshooting.
• Ability to learn systems quickly and work with diverse groups.

Responsibilities

• Provide dependable daily lab support to students.
• Assist students with class assignments and general computer use.
• Install software and configure hardware in the lab.
• Troubleshoot PCs, printers, and peripherals.
• Respond to in-person, phone, and email help requests.
• Maintain lab cleanliness and organize supplies.
• Collaborate with staff, faculty, and students from diverse backgrounds.

Skills

Customer service

Communication skills

Teamwork

Troubleshooting

Windows OS

Education

High school diploma or GED, CIS1020 completion

Job description

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

Job Summary

Under the general direction of the Lab Coordinator, assists in daily operation of Student Open Lab or Student Admissions Hub area by providing assistance to students and maintaining computer equipment in the lab.

Essential Duties & Responsibilities & Knowledge Skills & Abilities

• Must be dependable
• Good communications skills (written and oral)
• Must be extremely customer-service oriented.
• Ability to work closely with team members.
• Good organizational skills and the ability to work with staff/faculty/students at all skill/management levels. - A wide degree of creativity and latitude is expected.
• Ability to learn systems and procedures quickly.
• Strong working knowledge of personal computers, including hardware setup/troubleshooting, software installation, performance tuning, and general maintenance.
• Strong working knowledge of Microsoft Windows operating systems.
• Strong working knowledge of Microsoft Office Suite and Internet Explorer.
• Answers, evaluates, and prioritizes frequent in-person requests in a lab environment relating to specific class assignments and general computer functions, as well as any incoming telephone, voice mail, or email requests for assistance.
• Queries user to collect information about requests and leads user through logical steps and diagnostic procedures to help user determine the solution to the request.
• Handles problem recognition, research, isolation, resolution and follow-up of routine user problems, referring more complex problems to supervisor or technical staff.
• Under the direction of the Lab Coordinator, calls software and hardware vendors to initiate service requests and follow-up on service of defective products.
• Under the direction of the Lab Coordinator, writes or revises user training manuals and procedures.
• Installs computers, software, and peripheral equipment.
• Keeps lab in working order by cleaning, adding paper and toner to printers, etc.
• Stays current with basic functions of all software available in the lab.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Minimum Qualifications

• High School diploma (or GED) plus completion of CIS1020 (or equivalent Computer Essentials college course) with a grade of “C” or higher.
• 1 year paid experience in a computer-related or customer service-related position; or equivalent combination of education and experience.

Preferred Qualifications

• Knowledge of HTML, Java, and other Internet applications. -
• Knowledge of print-metering software (Pharos)
• Knowledge of software distribution tools (SCCM, etc.)
• Knowledge of wireless network technology.
• Knowledge of virtual desktop environments.
• A+ Certification - Microsoft Certifications

SLCC Information

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

Salt Lake Community College (SLCC) is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.

This position is subject to a successful completion of a criminal background check.

• More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx
• Find our Total Compensation Estimator here:

https://i.slcc.edu/culture/hr/calc.aspx